Benefit Technology Specialist
About The Position
In the Benefits Technology Specialist I role, the successful candidate thrives in a team environment supporting the Benefits Technology Team with a high volume of technical work assignments ranging in complexity. The role involves configuring benefit administration platforms such as Ease, Employee Navigator, and other platforms supported by HUB International for new clients and for renewals/open enrollments with existing clients. The specialist will collaborate with the Benefits Technology Team to complete build request workbooks, project manage builds with various stakeholders by developing timelines and executing deliverables, and test new and existing system functionality to ensure accuracy of client system configuration. Additionally, the role provides technical consultation to Producers and Service Team for prospects and clients, conducts client-facing and internal demonstrations of benefits administration platforms, audits platform builds, communicates findings and resolves errors, communicates with carriers and vendors for build mapping, and runs various reports, manages the intake process and researches service inquiries.
Requirements
- 1+ years of Benefits/Account Management experience
- 1+ years of related customer service
- Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel.
- Ability to listen, clarify and respond well to questions.
- Strong analytical skillset and ability to effectively use data for strategy
- Strong attention to detail and accuracy/thoroughness
- High level of productivity, reliability, responsibility, attendance, dependability and organization
- Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
- Must possess a passion for teamwork, client service and reaching business results through problem-solving
- 2-5 years of relevant experience
- High school or equivalent
Nice To Haves
- Bachelor’s degree is preferred
- Life & Health insurance license preferred or open to obtaining license
- Experience in benefits technology platforms, enrollment processes, EDI/API feeds are a plus
Responsibilities
- Configure benefit administration platforms such as Ease, Employee Navigator, and other platforms supported by HUB International for new clients and for renewals/open enrollments with existing clients
- Collaborate with Benefits Technology Team to complete build request workbooks for new builds and renewals
- Project manage builds with various stakeholders by developing timelines and executing deliverables
- Test new and existing system functionality to ensure accuracy of client system configuration
- Provide technical consultation to Producers and Service Team for prospects and clients
- Provide client-facing and internal demonstrations of benefits administration platforms
- Audit platform builds, communicating findings and resolving errors
- Communicate with carriers and vendors for build mapping
- Run various reports, manage intake process and research service inquiries
Benefits
- health/dental/vision/life/disability insurance
- FSA, HSA and 401(k) accounts
- paid-time-off benefits
- eligible bonuses, equity and commissions for some positions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
