Benefit Technology Specialist I, Employee Benefits

Hub International Insurance•San Diego, CA

8h•Hybrid

About The Position

In the Benefits Technology Specialist I role, the successful candidate thrives in a team environment supporting the Benefits Technology Team with a high volume of technical work assignments ranging in complexity. This role involves configuring benefit administration platforms, collaborating with the team on build requests, managing builds with stakeholders, testing system functionality, providing technical consultation, demonstrating platforms, auditing builds, and troubleshooting technical issues. The specialist will also communicate with carriers and vendors for build mapping and run various reports.

Requirements

1+ years of Benefits/Account Management experience
1+ years of related customer service
Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel.
Ability to listen, clarify and respond well to questions.
Strong analytical skillset and ability to effectively use data for strategy
Strong attention to detail and accuracy/thoroughness
High level of productivity, reliability, responsibility, attendance, dependability and organization
Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
Must possess a passion for teamwork, client service and reaching business results through problem-solving

Nice To Haves

Bachelor’s degree is preferred
Life & Health insurance license preferred or open to obtaining license
Experience in benefits technology platforms, enrollment processes, EDI/API feeds are a plus

Responsibilities

Configure benefit administration platforms such as Ease, Employee Navigator, and other platforms supported by HUB International for new clients and for renewals/open enrollments with existing clients
Collaborate with Benefits Technology Team to complete build request workbooks for new builds and renewals
Project manage builds with various stakeholders by developing timelines and executing deliverables
Test new and existing system functionality to ensure accuracy of client system configuration
Provide technical consultation to Producers and Service Team for prospects and clients
Provide client-facing and internal demonstrations of benefits administration platforms
Audit platform builds, communicating findings and resolving errors
Problem-solve and troubleshoot technical issues
Communicate with carriers and vendors for build mapping
Run various reports, manage intake process and research service inquires