Client Audit Associate

Alturas Analytics•Moscow, ID

36d•Onsite

About The Position

We’re seeking a detail-oriented and client-focused Client Audit Associate to join our team. In this role, you will help coordinate and host client audits, ensuring each client has a professional, welcoming, and well-organized experience. Working closely with internal teams, you will anticipate client needs, respond to questions, coordinate audit logistics, and help ensure the audit process runs smoothly from start to finish. The ideal candidate is highly organized, enjoys working directly with clients, and is comfortable problem-solving in a fast-paced, high-pressure environment. Strong communication skills, attention to detail, professionalism, and the ability to remain composed while managing multiple priorities are essential for success in this role.

Requirements

Associates or Bachelor’s degree in science, business, communication, or related field and 4+ years of relevant experience
Proficiency with MS Office suite and Adobe Acrobat
Ability to provide exceptional customer service skills while representing the organization
High level of attention to detail and the ability to apply reasoning skills to deal with a variety of situations and problem solving
Excellent professional verbal and written communication skills
Ability to remain composed, professional, and solution-oriented during high-pressure situations
Ability to maintain confidentiality and appropriately handle regulated documents
Strong organizational skills with the ability to coordinate multiple activities simultaneously

Nice To Haves

Experience coordinating client-facing activities, audits, inspections or similar activities preferred
Experience working in a regulated laboratory pharmaceutical, biotech, CRO or another regulated environment preferred
Experience with GLP requirements preferred

Responsibilities

Serves as the primary host and coordinator for client audits and inspections
Plans and coordinates audit and inspection schedules, meeting logistics, facility tours, document requests, and follow-up activities
Serves as the primary liaison between clients, Quality Assurance and scientific personnel during the audit and inspection process
Coordinates the preparation, review, timely submission of written responses and follow-up tasks for completion to client observations and audit findings
Maintains accurate audit and inspection schedules, records, and client correspondence in accordance with applicable procedures
Determines potential compliance concerns identified during client interactions and promptly escalates them to the Quality Assurance Management and Testing Facility Management, as appropriate
Partners with appropriate departments to identify process improvements resulting from client audit and inspection observations and concerns
Assists in the revision of SOPs, Technical Procedures and other related controlled documents
May attend SQA meetings or participate in webinars or on-line training resources to further continuing education
May conduct audits of protocols, study plans, in-process inspections, or test methods, under the direction of the Quality Assurance Unit
May support the Quality Assurance Unit with facility inspections
May prepare internal inspection and audit reports in accordance with applicable SOPs
Performs other duties as needed or assigned

Benefits

100% of your premiums for health, dental, and vision insurance and a portion of the premium for dependent coverage
PTO, paid sick time and paid holidays
Bonus program based on company-wide goals
Safe Harbor 401(k) retirement plan with an automatic 3% employer contribution with additional 1% match option
Health Savings Account (HSA) (with company match) and Flexible Spending Account (FSA) options - including Dependent Care
Life insurance and short- and long-term disability at no cost to you
Employee Assistance Programs (EAP) focused on mental health
Voluntary Life, AD&D, Critical Illness and Accident insurance
Opportunities for continuous learning, professional development and promotion; tuition reimbursement
Wellness program including bike/walk to work incentive
Charitable donation matching and paid time off for volunteering
Monthly catered lunches, holiday celebrations, unlimited (good) coffee, beverages, snacks and more!