Client Associate

Rockefeller Capital Management • Chicago, IL

2d

About The Position

A Private Advisor team within Rockefeller Global Family Office is seeking a motivated Client Associate to support its growing practice. The Client Associate works with Private Advisor team members and interacts directly with high-net-worth clients, serving as a key client-facing representative. The role calls for thorough, detail-oriented work and strong communication, organization, time-management, and problem-solving skills, along with an interest in developing and growing in the position.

The position provides high-quality client service and administration of client accounts. Duties include account opening and maintenance, transfers and other money movement, investment subscription documentation, cash management, client online access assistance, and responding to account activity and statement inquiries. The Client Associate also supports account operations, client correspondence and meeting preparation, practice marketing, and office administration.

Requirements

• A BA/BS degree.
• Strong client-facing, interpersonal, organizational, and client service skills.
• Attention to detail and the ability to prioritize and organize workflow.
• Ability to work effectively in a fast-paced, high-intensity environment, manage multiple tasks, and handle frequent interruptions.
• Strong Microsoft Office skills, including Excel and PowerPoint.

Nice To Haves

• Three to five years of prior client service experience within the financial industry, or equivalent experience.
• Series 7 and 66 licenses are strongly preferred; candidates without them should be willing to obtain them.

Responsibilities

• Provide high-quality service to clients and complete administration of client accounts.
• Open and maintain accounts, obtaining required approvals and ensuring client documentation is completed, returned, and approved.
• Transfer assets and process client cashiering requests, including money market redemptions, wires, checks, journals, and check deposits.
• Complete investment subscription documents and support cash management and required minimum distributions (RMDs).
• Assist clients with online access and respond to account activity and statement inquiries.
• Handle operational aspects of client accounts, including reporting on holdings and investment performance, posting daily cash activity, and entering trade instructions.
• Review daily activity and reconcile client activity, funds transfers, and prior-day activity and trades against clearing firm systems to ensure accuracy.
• Manage client life events and oversee client insurance and annuities processes.
• Generate expense reports for submission using Concur.
• Support marketing efforts by promoting client seminars and events.
• Provide administrative and office management support to the team.
• Prepare client correspondence, obtain management approvals, and transmit correspondence.
• Assist in preparing key documents, PowerPoint presentations, and reports for client meetings.
• Complete filing and maintain client files.
• Attend compliance and continuing education training required by regulatory agencies and the firm.
• Perform additional duties as assigned.

Benefits

• Health coverage
• Vacation time
• Paid leave
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level