Customer Service)

Winter Park Veterinary Hospital•Winter Park, FL

3d•Onsite

About The Position

Winter Park Vet is seeking a Client Advocate to join their growing team of 90 professionals. As one of the few large, family-owned practices in Central Florida for nearly 40 years, Winter Park Veterinary Hospital prides itself on caring for a diverse range of patients, including dogs, cats, reptiles, avians, pocket pets, wildlife, and even exotic animals. The Client Advocate role is more than just a receptionist position; it is the face and voice of the hospital, advocating for clients by liaising between pet parents and medical teams. This role involves educating clients, guiding them through difficult decisions with empathy, and ensuring a smooth experience from check-in to follow-up. The ideal candidate will have at least 2 years of veterinary experience and a desire to advance their career.

Requirements

2+ years in veterinary customer care or as a veterinary technician
Local candidate within reasonable commuting distance
Empathetic, team-oriented, thrives in a fast-paced environment
Zero tolerance for drama with a focus on collaboration and great communication

Responsibilities

Educate and guide clients on care options at a high level
Communicate and problem-solve across all hospital teams
Support pet parents through stressful and emotional situations
Ensure every detail of a visit from check-in to follow-up is flawless
Greet clients and check them in for appointments with warmth and professionalism
Use our point-of-sale system to process payments and schedule future visits
Manage phone calls, emails, and other client communications efficiently