Veterinary Assistant / Client Service Representative - Mesa Veterinary Hospital

Encore Vet Group • Golden, CO

6d • Onsite

About The Position

This position blends client-facing responsibilities with hands-on patient care, creating a dynamic and engaging workday. The role is located in the Golden, CO and Lakewood, CO area, with easy access to Denver. Mesa Veterinary Hospital serves a vibrant community of pets and people and is looking for a Veterinary Assistant / Customer Service Representative who is confident supporting both the front desk and the exam and treatment areas, bringing compassion, organization, and teamwork to every part of the day.

Requirements

• Love animals and genuinely enjoy helping people.
• Bring a calm, steady presence, especially during busy moments.
• Are organized, detail-oriented, and dependable.
• Communicate clearly, kindly, and confidently with clients and teammates.
• Enjoy variety in your day and are happy to jump in wherever needed.
• Feel comfortable using computers, phone systems, and medical records software.
• Are eager to learn and grow your skills in both client service and patient care.
• Value teamwork and take pride in supporting a positive workplace.

Responsibilities

• Assisting doctors and technicians in exam rooms and treatment areas.
• Safely restraining patients during exams and procedures.
• Supporting laboratory testing, including blood, fecal, and urine samples.
• Administering medications as directed.
• Preparing patients for procedures and supporting surgery workflow as needed.
• Monitoring patients and reporting changes to the medical team.
• Cleaning and sanitizing exam rooms, kennels, and equipment to maintain a safe, efficient hospital.
• Greeting clients and patients with warmth and professionalism.
• Answering phones, scheduling appointments, and supporting daily hospital flow.
• Communicating clearly with pet owners about care plans, next steps, and estimates.
• Processing payments and helping clients navigate services and recommendations.
• Keeping medical records accurate and well organized in our software system.

Benefits

• Medical, dental, vision, and life insurance
• Free mental health support
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed