Veterinary Client Service Representative

VCA Animal Hospitals • Lakeway, TX

1d • Onsite

About The Position

Join the team at VCA Terrell Animal Hospital as a friendly, customer service–focused Client Service Representative. This position is available full-time or part-time. At VCA Terrell, we are a supportive team that genuinely cares about your growth, development, and future. You’ll play an important role in helping pets and their families live healthier lives—while also building your own personal and professional skills. Our hospital is currently a five-doctor practice and is located in the Lakeway community in the greater Austin area.

Requirements

• 2–3 years of experience as a Veterinary Client Service Representative (willing to train the right individual)
• Motivated team player
• Effective multitasker
• Strong communicator with excellent interpersonal skills
• Passionate about providing outstanding client and patient care

Responsibilities

• Delivering exceptional customer service, including greeting clients, answering phones, and escorting clients and pets to exam rooms
• Scheduling and confirming appointments
• Making outbound calls for follow-ups and engaging prospective clients
• Explaining services and fees, and processing payments
• Recommending and coordinating products and services, including prescriptions
• Answering client questions and providing general pet care education (e.g., heartworm prevention, flea and tick control, basic husbandry)
• Managing medical records, charts, reports, and correspondence
• Assisting with general hospital cleanliness and maintenance, including keeping all areas clean and presentable

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Sick time
• 401(k) plan
• Generous employee pet discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed