Veterinary Client Service Representative

VCA Animal Hospitals•Dallas, TX

1d•Onsite

About The Position

Client Service Representative Come Join Us at VCA Katy Trail! Are you looking to be a part of a hospital team where you have the support and resources to push your career forward? If so, we would love to connect with you! We are located in Uptown Dallas seeking a Client Service Representative to join our one-of-a-kind 7-doctor practice! Our hospital has been serving the Uptown community for over 15 years. We are a customer-centered practice which makes this job demanding but rewarding. We are looking for friendly and outgoing, compassionate, professional, career-minded individuals who are organized, detail-oriented, and dependable. At VCA Katy Trail, we have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more!

Requirements

friendly and outgoing
compassionate
professional
career-minded individuals
organized
detail-oriented
dependable
punctual
driven

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.