Veterinary Receptionist / Client Service Representative (CSR)
About The Position
Join Our Team as a Client Service Representative (CSR) VCA Premier Animal Hospital & Pet Resort – North Austin Are you passionate about pets and love creating exceptional experiences for people? At VCA Premier Animal Hospital & Pet Resort, we’re looking for a Client Service Representative (CSR) who goes above and beyond to make every client and patient feel cared for, valued, and supported. We’re a six-doctor hospital that has proudly served the North Austin community for nearly 20 years. Our team is built on quality medicine, compassionate care, and strong client relationships —and we work hard to maintain a positive, supportive culture where our people can grow and thrive. Whether you’re an experienced CSR or looking to build a career in veterinary medicine, this is a place where you can make an impact.
Requirements
- At least 1 year of customer service experience (veterinary/medical preferred, not required)
- A genuine love for people and pets
- Strong communication, listening, and problem-solving skills
- Ability to stay calm and professional in a fast-paced or emotional environment
- High school diploma or equivalent
- Comfort with computers and learning new systems
- Flexibility to work weekends
Nice To Haves
- veterinary/medical experience
Responsibilities
- Welcome clients warmly and ensure a smooth, stress-free visit from check-in to checkout
- Answer phones with confidence and empathy while scheduling and confirming appointments
- Clearly explain services, recommendations, and fees so clients feel informed and comfortable
- Accurately process payments, maintain records, and manage communications
- Educate pet owners on services, products, and preventative care
- Follow up with clients and connect with prospective pet parents in a proactive, caring way
Benefits
- Competitive pay
- Medical, dental, and vision insurance
- Paid vacation and sick time
- 401(k) with company match
- Continuing education and career growth opportunities
- Leadership development pathways
- Wellness support (including apps like Headspace)
- Paid parental leave + short/long-term disability
- Access to VCA’s nationwide network of hospitals and specialists
- Opportunities to give back through VCA Charities
- Generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
