Client Advisor

Burberry•Aventura, FL

About The Position

The Senior Client Advisor builds relationships with new and existing Burberry clients, delivering a personalised, elevated experience while achieving commercial success. Reporting to store management, the role inspires clients through passion for the brand, fashion and luxury products. The advisor is an expert in client engagement and service, with strong styling and selling knowledge. The role combines luxury customer service and sales with client relationship development, store operations and support for fellow Client Advisors. Success is measured through sales and commercial KPIs, service targets, new-client acquisition and retention, the top-client portfolio, and the number of appointments held.

Requirements

Proven track record of delivering sales and exceeding targets.
Previous experience in clientelling.
Strong interest in fashion, art and culture.
Strong product knowledge and a good understanding of store retail operations.
Understanding of competitor products.
Experience working as part of a team.
Fluency in the local language; English proficiency is desirable.
Confidence, curiosity, conviction and care.
Energetic, proactive and self-motivated approach.
Detail-oriented and creative, with a passion for selling.
Assertive manner and excellent presentation and communication skills when dealing with clients and colleagues at all levels.
Results-driven with a commercial mindset.
Flexible, collaborative and adaptable approach to work.

Nice To Haves

English proficiency.
Knowledge of other languages.

Responsibilities

Meet and exceed individual and store sales targets and other commercial KPIs.
Inspire clients through storytelling and passion for Burberry, creating desire and affinity for the brand during each interaction.
Provide luxury service and demonstrate expertise in products, fashion and styling.
Support the Store Manager in addressing customer complaints when needed.
Guide clients through the in-store client journey, from making a strong initial impression and discovering their needs to providing product and styling advice, closing sales and maintaining relationships.
Follow up efficiently and provide after-sales services to clients.
Contribute to daily store operations and maintain luxury standards in front and back of house, including product availability and replenishment, inventory support, markdowns and stockroom maintenance as needed.
Follow company policies, guidelines and procedures, and use visual techniques to maintain standards in line with Burberry guidelines.
Support and coach Client Advisors in clientelling, service skills and building relationships with top clients.
Foster teamwork and a positive work climate.
Build meaningful relationships with clients.
Maintain relationships with existing top clients and develop a portfolio of new top clients.
Work by appointment to provide personalised service, build client relationships, promote loyalty and encourage incremental purchases.
Acquire new luxury clients to grow individual and store client books with a commercial mindset.
Drive client retention and spend by maintaining regular contact and following up appropriately on sales and client requests.