Client Advisor - Magnolia Plaza/The Villages

Seacoast Bank•The Villages, FL

About The Position

The Client Advisor builds customer relationships by preparing for customer interactions, understanding customers’ financial goals, matching needs to Seacoast Bank products and services, explaining product options, closing sales based on customer needs, and asking for referrals. The role responds to customer requests, handles more complex matters by seeking appropriate support, and balances customer service with business needs and risk management. The advisor develops proficiency in consumer deposit and lending products, gains introductory knowledge of small business products, uses customer-facing technology to enroll customers in self-service options, and participates in networking and community events. The position also involves outbound calling, identifying referrals to internal business partners, collaboration across the organization, and pursuing NMLS registration. Operational duties include opening and maintaining accounts, processing checks, cash and negotiable instruments, balancing a cash drawer, and following bank policies and procedures. The Client Advisor supports compliance with AML/BSA requirements, audit procedures, dual control, security, business continuity, and other regulated banking requirements; reviews operational procedures, communicates updates, follows up on audit deficiencies, and adheres to the Bank’s Code of Conduct and safety and security procedures. Associates must meet applicable legal, ethical, regulatory, and risk mitigation requirements, including completing required annual training on time and effectively executing role responsibilities.

Requirements

High school diploma or equivalent.
At least 6 months of cash handling experience.
A college degree or at least 1 year of retail sales and/or financial services experience.
Flexible schedule, including availability during operating hours, weekends, and occasional non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Prepare for customer interactions, build rapport, and use open- and closed-ended questions to understand customers’ current and future financial goals.
Match customer needs to Seacoast Bank products and services, explain offerings, close sales based on customer needs, and ask new and existing customers for referrals.
Listen effectively and communicate clearly and persuasively, including in challenging situations.
Discuss and enroll customers in customer-facing technology and self-service products and processes.
Respond promptly to customer needs and service requests, and seek appropriate support for complex financial matters.
Balance business needs with customer requests while managing potential risk to the Bank.
Keep up with technology and industry changes and foster idea generation and innovation.
Participate in community, charitable, or civic events and deliver presentations about banking products and services at networking events.
Collaborate with branch associates and colleagues across the organization to build trusting working relationships.
Pursue NMLS registration and develop proficiency in consumer deposit and lending products and processes, introductory knowledge of small business products and processes, outbound calling, and identifying referral opportunities with internal business partners.
Open and process accounts, perform account maintenance, and process checks, cash, and negotiable instrument transactions in accordance with Bank policies and procedures, including AML/BSA requirements.
Support branch adherence to AML/BSA requirements, audit procedures, dual control, security, business continuity, and other regulated banking requirements.
Review and follow branch operational procedures and controls, communicate updates to associates, and follow up on audit deficiencies.
Balance the cash drawer daily and monitor work for accuracy.
Follow management direction to help resolve difficult customer objections and solve problems in a timely, positive manner to retain customer relationships.
Adhere to Seacoast Bank’s Code of Conduct and all safety and security procedures.
Complete required annual training on time and comply with applicable legal, ethical, regulatory, and Bank risk mitigation requirements.