Client Advisor-Mandarin Speaker-Natick
About The Position
Tiffany & Co. is a symbol of excellence, known for its exquisite designs and romantic ideals. With a rich heritage spanning 175 years, Tiffany has a foundation of celebrated artists, historic milestones, and magnificent jewelry. Tiffany employees are passionate, kind, and professionally committed, holding themselves and their colleagues to high standards. They continually educate themselves about new merchandise collections, cultures, and the evolving luxury market. The company fosters a unique workplace driven by respect and love for the brand. Tiffany expects its employees to deliver the Tiffany Experience to every client and is committed to recognizing and rewarding excellence in service. The company aligns with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.
Requirements
- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
- Proven track record in achieving sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Ability to work with a diverse client base.
- Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
- Must have authorization to work in the United States or in the country where the position is based.
Nice To Haves
- A college/university degree.
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
- Proficiency in multiple languages.
Responsibilities
- Embody the Tiffany brand in client interactions, using the Tiffany touch to make each client’s experience extraordinary.
- Act as an excellent communicator and brand ambassador, conveying passion for Tiffany in every conversation.
- Demonstrate an entrepreneurial spirit.
- Develop client relationships and exceed sales plans.
- Deepen client relationships to drive lifetime loyalty and spend.
- Consistently achieve or exceed monthly, quarterly, and annual store sales plans.
- Capture client data.
- Cultivate new and existing client relationships.
- Deliver a significant portion of sales through repeat client business.
- Drive business through key product pillars.
- Elevate the in-store experience by consistently delivering memorable moments to every client.
- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch.
- Demonstrate Client Experience Behaviors identified within the TEI program and with Tiffany client experience vision.
- Execute best practices by optimizing hospitality and store amenities to create unique experiences.
- Take action on TEI performance and client feedback.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
