Client Advisor - Magnolia Plaza/The Villages

Seacoast Bank Careers•The Villages, FL

About The Position

The Client Advisor builds customer relationships and helps customers identify financial needs and goals, matching those needs with Seacoast Bank products and services. The role explains and sells banking products, supports customers with self-service technology, develops consumer banking and introductory small-business product knowledge, pursues referrals, participates in community and networking events, and collaborates with colleagues across the organization. The position also performs branch transactions and account services, including opening and maintaining accounts, processing checks and cash, and selling negotiable instruments. It follows bank policies and procedures for AML/BSA compliance, audits, dual control, security, business continuity, and other regulated banking requirements. The Client Advisor maintains accurate cash balances, addresses customer concerns, follows management direction, and adheres to the bank’s Code of Conduct and safety and security procedures.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience.
A college degree or at least 1 year of experience in retail sales and/or financial services.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.
Flexible schedule, including availability during hours of operation, weekends, and occasional non-bank operational hours.
Ability to meet applicable legal, ethical, regulatory, and bank risk-mitigation requirements and complete required annual training on time.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Prepare for customer interactions, build rapport, and use appropriate questions to understand customers’ current and future financial goals.
Match customer needs to Seacoast Bank products and services, explain those products and services, and close sales based on customer needs.
Ask new and existing customers for referrals and identify referral opportunities with internal business partners.
Use customer-facing technology to discuss and enroll customers in self-service products and processes.
Respond promptly to customer needs, seek appropriate assistance for complex financial matters, and balance customer requests with business needs and risk.
Keep up to date on industry changes and embrace technology and innovation.
Participate in community, charitable, or civic events and deliver banking product and service presentations at networking events.
Collaborate with branch associates and colleagues across the organization to develop cooperative working relationships.
Pursue NMLS registration and build proficiency in consumer deposit and lending products and processes, as well as introductory understanding of small-business deposit and lending products and processes.
Demonstrate proficiency in the outbound calling process.
Open and process accounts, perform account maintenance, process checks and cash, and sell negotiable instruments in accordance with bank policies and procedures, including AML/BSA requirements.
Ensure adherence to AML/BSA requirements, audit procedures, dual control, security, business continuity, and other regulated banking requirements.
Review and follow branch operational procedures and controls, communicate updates to associates, and follow up on audit deficiencies.
Balance the cash drawer daily and monitor work for accuracy.
Help resolve customer objections and solve problems promptly and positively to retain customer relationships.
Adhere to Seacoast Bank’s Code of Conduct and follow safety and security procedures.