Front Desk The Villages

OCALA EYE PA•The Villages, FL

3d•Onsite

About The Position

The Front Desk employee welcomes patients to the practice and provides professional, courteous service throughout check-in and check-out. The role verifies patient chart information and signatures, enters new patient information into the computer, collects and posts patient payments, schedules return appointments, and completes end-of-day reporting and balancing. The employee also assists other front-office personnel and performs other duties as required.

Requirements

High school diploma or equivalent.
At least two years of experience in a medical practice.
Excellent customer service and communication skills.
Ability to work as a team member.
Ability to manage multiple tasks simultaneously.
Motivation to succeed.
Empathetic personality and attentiveness to patients’ needs and concerns.
Strong organization and attention to detail.
Respectful treatment of patients and coworkers.

Responsibilities

Greet and check in patients professionally, track patients in the reception area, and communicate with them as needed.
Review chart information to ensure required details and signatures are complete.
Scan patients’ insurance cards and photo identification; collect or help obtain required authorizations and referrals.
Enter new patient demographic information into the computer and place charts in the appropriate physician or technician bin.
Record patient arrival times and help ensure patients are seen on time.
Review encounter forms for required codes and information, seeking missing information from the clinic technician when needed.
Post encounter charges and collect and post copayments, coinsurance, and patient balances; print itemized receipts.
Schedule return appointments as indicated on encounter forms.
Run the EMR Manual Pending Charges report, accept pending charges, and verify that there are no duplicate charges.
Run the Missing Encounter report, locate missing encounters, and post their charges.
Run the PQRI Reporting Tool and address discrepancies with assistance from the clinical technician or Clinic Coordinator.
Run the Pt Minder report and note reasons that follow-up appointments were not made for listed patients.
Total daily charges and verify them against the Daily Charges report.
Total collected monies by payment type and verify them against the Daily Payments report.
Batch the Daily Payments report with collected monies and send them to the billing office for reconciliation and deposit.
Submit the Missing Encounter, PQRI, and PT Minder reports to the Clinic Coordinator for review.
Assist other front-office personnel as needed and perform other duties as required.