Client Advisor Future Opportunities | The Mall at Green Hills

Burberry•Nashville, TN

32d•Onsite

About The Position

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised, elevated experience while contributing to commercial success. Reporting to store management, the Client Advisor inspires clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the role demonstrates strong knowledge of styling and selling. The position combines luxury service and sales with ongoing client engagement. The Client Advisor is expected to meet commercial targets, create lasting client relationships, provide product and styling expertise, support store operations and uphold Burberry’s visual and service standards.

Requirements

Proven track record of delivering sales and exceeding targets.
Previous clientelling experience.
Strong interest in fashion, art and culture.
Strong product knowledge and a good understanding of store retail operations.
Understanding of competitor products.
Experience working as part of a team.
Fluent in the local language.
Demonstrates confidence, curiosity, conviction and care.
Energetic, proactive and self-motivated.
Detail-oriented and creative, with a passion for selling.
Assertive, with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
Results-driven with a commercial mindset.
Flexible, collaborative and adaptable approach to work.

Nice To Haves

English proficiency is desirable.
Knowledge of other languages is desirable.

Responsibilities

Meet and exceed individual and store sales targets and other commercial KPIs.
Inspire clients through brand storytelling and enthusiasm, creating desire and appreciation for Burberry in every interaction.
Provide luxury service and demonstrate product, fashion and styling knowledge.
Guide clients through the in-store client journey, from making a strong initial impression and understanding their needs to providing product and styling advice, closing sales and maintaining the relationship.
Follow up efficiently and provide after-sales services to clients.
Support daily store operations and maintain luxury standards in front and back of house, including product levels and replenishment, inventory management, markdowns and stockroom maintenance as required.
Follow company policies, guidelines and procedures, and use visual techniques to maintain Burberry visual standards.
Foster teamwork and a positive work climate.
Build meaningful relationships with clients.
Work by appointment to provide personalised service, build client relationships, promote loyalty and encourage incremental purchases.
Attract new luxury clients and grow individual and store client books with a commercial mindset.
Drive client retention and volume of spend by contacting clients regularly and following up appropriately on sales and client requests.