Client Advisor - Pentagon

Bucherer USA•Arlington, VA

7d•Onsite

About The Position

The Client Advisor provides an outstanding client experience while meeting or exceeding sales objectives. The role creates a positive, inviting, elevated store environment for discerning clients through knowledgeable and enthusiastic service, attractive displays, and a clean, well-lit store with an appropriate selection of watches and jewelry. The advisor also helps clients with service needs for new and existing watches. The position focuses on building trusting, long-term client relationships through thoughtful follow-up, effective use of CRM tools, and tactful handling of escalated issues. The Client Advisor works closely with other advisors and the Operations and Service departments to support sales, process purchases, and provide a positive client experience. The position reports to the Store Director.

Requirements

Passion for building clientele and selling.
Exemplary integrity and professionalism.
Ability to work a flexible schedule throughout the week.
Polished, professional appearance and positive attitude.
Ability to meet and exceed company-assigned goals, metrics, and objectives.
At least 3 years of relevant experience; luxury-market sales experience is preferred.
Excellent communication, interpersonal, and customer relations skills.
Sales-driven and results-oriented approach.
Team-player attitude.
Adaptability and willingness to continue learning.

Nice To Haves

Prior watch and fine jewelry experience is helpful but not required.
Bachelor’s degree or equivalent in business or a related discipline is preferred.
Bilingual language proficiency is a plus for serving the international customer base.

Responsibilities

Create a positive, inviting, and elevated environment for clients.
Greet clients, listen to their needs, ask discovery questions, and build relationships based on trust.
Use product knowledge to educate clients, address their needs, and create enthusiasm for watches and jewelry.
Understand inventory at the store and, when needed, at other Tourneau|Bucherer locations.
Explain the value of being a Tourneau|Bucherer client and use available tools, including CRM, the Watch Protection Plan, trade-ins, and Bucherer 1888 Financing, to support sales.
Partner with other Client Advisors as appropriate to make sales.
Collect client information in the CRM system to support ongoing relationships and follow up with clients as appropriate.
Close and process sales accurately and in accordance with policy, partnering with the Operations Department as applicable.
Complete warranty information and coordinate watch sizing, cleaning, and setting with the Service Department.
Gift-wrap purchases and prepare them for shipment when required.
Follow up with clients after purchases and handle client issues diplomatically.
Attend training sessions to increase product knowledge.
Support Service Department interactions by escorting customers, taking repair orders when needed, and assisting customers picking up repairs.
Meet or exceed sales objectives for each month, quarter, and year, and understand how daily objectives relate to weekly and monthly targets.
Maximize percentage to retail and develop long-term client relationships through appropriate CRM follow-up, such as cards, merchandise updates, and invitations to events or campaigns.
Accept and incorporate constructive managerial advice to improve sales performance.
Develop comfort selling all watch and jewelry brands and maintain balanced sales across the product assortment.
Follow all store security procedures and the company dress code.
Set up cases and windows, and work with team members to keep the store clean and attractive.
Foster support and collaboration with other Client Advisors.
Be punctual and help set up or close the store depending on the shift.
Work hands-on with the team to meet operational and organizational needs.