Client Advisor (Royal Hawaiian)

Moncler Group•Honolulu, HI

10d

About The Position

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the brand’s values in every interaction. Reporting to the Client Advisor Manager or Store Manager, this role delivers exceptional luxury experiences by creating a welcoming environment, understanding each client’s needs, cultivating long-term relationships, and contributing to individual and store performance goals. The Client Advisor works collaboratively with colleagues, supports store initiatives and daily operations, and communicates professionally with the team and management. The role includes welcoming clients, providing personalized service, anticipating needs, developing client relationships through proactive outreach and follow-up, and recommending products and services. Where applicable, multilingual skills help serve an international clientele. The position is accountable for individual sales goals and performance indicators, including ADT, UPT, data capture, repurchase rate, and conversion, while supporting store objectives. Responsibilities also include maintaining knowledge of Moncler products and brand heritage; processing transactions and service requests; supporting inventory and visual merchandising; maintaining store cleanliness and organization; and following company policies, loss prevention procedures, and compliance standards. The pay range is $23.00 to $26.00 per hour, and the position is eligible for commission. Benefits include medical, dental, and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to ten days of paid vacation; four personal days; employee discounts; and a retirement plan with employer contribution. Final candidates will be subject to a background check in accordance with applicable laws.

Requirements

Minimum of two years of luxury retail, premium retail, hospitality, or other client-focused experience.
Demonstrated ability to achieve sales goals while delivering exceptional client experiences.
Passion for luxury retail, fashion, and creating exceptional client experiences.
Strong interpersonal, communication, and relationship-building skills.
Client-centric mindset and ability to build trust and cultivate long-term relationships.
Collaborative approach and positive, team-oriented attitude.
Strong organizational skills and ability to prioritize in a fast-paced retail environment.
Professional presentation and demeanor consistent with a luxury brand.
Dependable, punctual, adaptable, and results-oriented.
Comfort using retail technology, POS systems, clienteling applications, Microsoft Office (including Word, Excel, and Outlook), and mobile communication tools.

Nice To Haves

Experience serving international or multilingual clientele is strongly preferred.
Bilingual or multilingual skills are preferred where relevant to the store’s client base.

Responsibilities

Foster a collaborative, inclusive, and respectful team environment by supporting colleagues and contributing to store success.
Participate in store initiatives, meetings, training sessions, and daily operations, demonstrating flexibility and teamwork.
Communicate openly and professionally with colleagues and management, and embody Moncler’s values as a Brand Ambassador.
Welcome clients and deliver luxury experiences consistent with the Moncler Client Promise and Client Experience standards.
Build long-term client relationships through personalized service, meaningful engagement, clienteling, proactive outreach, and follow-up using approved tools.
Understand and anticipate client needs and recommend products and services that enhance the client experience.
Use bilingual or multilingual communication skills, when applicable, to support an international client base.
Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, data capture, repurchase rate, and conversion.
Monitor individual performance and adjust selling strategies to maximize results while maintaining an exceptional client experience.
Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives, and brand heritage.
Support store sales, profitability, and performance objectives, and stay informed about business priorities, promotions, and product availability.
Follow company policies, operational procedures, loss prevention protocols, and compliance standards.
Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
Support inventory preparation, cycle counts, stock organization, and annual physical inventories as required.
Maintain visual merchandising standards, store organization, cleanliness, and operational excellence.
Protect confidential company and client information and uphold Moncler’s standards of grooming, professionalism, integrity, and conduct.
Adapt to changing business priorities while maintaining a client-first mindset and perform additional responsibilities or projects as assigned.