Client Advisor - Ocala West

Seacoast Bank Careers•Ocala, FL

About The Position

The Client Advisor builds customer relationships and supports customers in identifying financial goals and selecting appropriate Seacoast Bank products and services. The role includes explaining banking products, closing sales based on customer needs, making referrals, enrolling customers in self-service technology, responding to customer requests, and developing knowledge of consumer and small business banking products. The advisor participates in community and networking events, presents information about banking products and services, and collaborates with branch associates and internal business partners. The role also performs branch transactions and account servicing, including opening and maintaining accounts, processing checks and cash, and selling negotiable instruments. The Client Advisor follows bank procedures and applicable AML/BSA, audit, dual-control, security, business continuity, and other regulatory requirements; monitors work for accuracy; balances a cash drawer daily; and follows up on audit deficiencies. Associates must comply with the bank’s legal, ethical, regulatory, risk mitigation, safety, and security requirements, including required annual training.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience.
A college degree or at least 1 year of retail sales and/or financial services experience.
Flexible schedule, including availability during operating hours, weekends, and occasional non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.
Ability to comply with applicable legal, ethical, regulatory, and bank risk-mitigation requirements.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Prepare for customer interactions, build rapport, and use open- and closed-ended questions to understand customers’ current and future financial goals.
Match customer needs to Seacoast Bank products and services and explain those offerings confidently and proficiently.
Close sales based on customer needs and ask new and existing customers for referrals.
Listen effectively, communicate clearly and persuasively, respond promptly to customer needs, and seek appropriate help with complex financial matters.
Discuss and enroll customers in customer-facing self-service products and processes; remain current on technology and industry changes.
Balance business needs with customer requests while managing potential risk to the bank.
Participate in community, charitable, or civic events and present banking products and services at networking events.
Collaborate with branch associates and colleagues across the organization to build trusting and cooperative working relationships.
Pursue NMLS registration and build proficiency in consumer deposit and lending products and processes, introductory knowledge of small business deposit and lending products and processes, outbound calling, and referral opportunities with internal business partners.
Open and process accounts, perform account maintenance, process checks and cash, and sell negotiable instruments in accordance with bank policies and procedures, including AML/BSA requirements.
Ensure adherence to AML/BSA requirements, audit procedures, dual control, security, business continuity, and other regulated banking requirements.
Review and follow branch operational procedures and controls, communicate updates to associates, and follow up on audit deficiencies.
Balance the cash drawer daily and monitor work for accuracy.
Follow management direction to resolve difficult customer objections and solve problems in a timely, positive manner to retain customer relationships.
Adhere to Seacoast Bank’s Code of Conduct and follow safety and security procedures.
Complete required annual training on time and execute role responsibilities in compliance with applicable requirements.