Seasonal Part Time Client Advisor-VSPTS

G-III Apparel Group•Aventura, FL

2d•Onsite

About The Position

The Client Advisor is a brand ambassador who helps bring the Vilebrequin brand to life by cultivating and strengthening client relationships. The role engages clients in the brand’s heritage through storytelling, builds enthusiasm for the collections, and turns store visits into memorable luxury shopping experiences. The position is onsite at the specified location and reports to the Store Manager. Client Advisors welcome and assist customers, identify their needs, guide them through the store and merchandise, and foster an energetic, collaborative environment. They deliver luxury clienteling in person and digitally, use Vilebrequin’s WE SELL SUN selling ceremony, communicate collection details, maintain customer wish lists, and work toward sales and key performance indicator targets. The role also supports store operations, including deliveries and transfers, merchandising, visual standards, point-of-sale procedures, cash handling, register opening and closing, cleanliness, organization, and safeguarding company property. Client Advisors are responsible for opening and closing the store and for resolving customer concerns in a fast-paced environment.

Requirements

High school diploma or equivalency.
2–3 years of experience in a customer-facing role focused on sales; luxury or hospitality experience is preferred.
Desire to work in retail with a focus on sales.
Passion for luxury products and appreciation for design.
Professional, welcoming character and presentation, with the ability to generate customer delight.
Client-oriented approach and excellent sense of service quality.
Excellent communication skills and strong attention to detail.
Collaborative “win together” mentality and ability to work autonomously.
Strong problem-solving, organizational, and follow-through skills.
Technological savvy.
Ability to work a flexible schedule based on business needs, including mornings, evenings, weekends, and holidays.
Ability to lift and/or move up to approximately 50 pounds frequently.
Frequent bending, stooping, and kneeling.
Occasional ladder climbing.
Ability to stand routinely for the duration of a shift, up to 8 hours.

Nice To Haves

Experience in a luxury or hospitality setting.
Knowledge of foreign languages.

Responsibilities

Welcome customers promptly, offer assistance, identify their needs, and guide them to appropriate merchandise or areas of the store.
Help create a welcoming, fun, encouraging, and energetic customer environment, while collaborating to maintain a positive workplace.
Achieve personal and store sales goals and serve clients according to Vilebrequin’s selling ceremony.
Use the WE SELL SUN selling ceremony in every sale.
Deliver luxury clienteling in-store and digitally and communicate collection details to clients.
Keep customer wish lists current and notify customers when requested products arrive.
Meet individual KPI targets for ADS, UPT, Email Capture, Name Attachment Rate, Women’s Sales, and Top to Bottom.
Follow corporate customer service policies and communicate effectively with customers, coworkers, and managers.
Lead by example and positively influence others.
Support store operations, including processing deliveries and transfers promptly, merchandising products, and maintaining visual standards.
Execute proper point-of-sale processes, including cash handling and opening and closing registers.
Follow operational policies and procedures and safeguard company property, including through key holding.
Maintain cleanliness and organization standards.
Open and close the store.
Multitask in a fast-paced environment and resolve customer concerns promptly, with limited supervision.