Client Account Specialist

Tidewater Consulting • Sandy Springs, GA

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About The Position

Tidewater is seeking a Client Account Specialist to support its sales and marketing division by meeting directly with consumers, identifying their needs, and helping build lasting trust in the company’s brand. The role involves customer support and networking, demonstrating products or services, managing client relationships, resolving issues throughout the sales cycle and service contract, and maintaining activity and sales reports. The company is seeking candidates in the greater Atlanta area.

Requirements

• Six months to one year of face-to-face customer service experience.
• Trustworthy and professional, with a strong moral compass.
• Proven organizational skills and demonstrable attention to detail.
• Ability to implement new ideas and deliver solutions quickly.
• Coachable, positive attitude, and a student mentality.
• Great multitasking ability and excellent follow-up skills.

Nice To Haves

• Experience in customer service, consulting, communication, teamwork, leadership, entrepreneurship, entry-level management, restaurant work, sports, marketing, account management, client relations, outreach, brand management, or training.

Responsibilities

• Acquire and maintain a network of sources to identify new customers.
• Communicate directly with customers to identify and understand market needs.
• Demonstrate the functions and uses of products or services to secure and close new accounts.
• Meet sales quotas and drive revenue.
• Uphold company and brand standards and provide transparent service to clients.
• Respond to and actively resolve issues that arise throughout the sales cycle and service contract.
• Maintain contact with existing and previous customers.
• Provide appropriate enhancements and upgrades, and follow up on referrals.
• Maintain daily reports of activities, orders, sales, and team or territory standing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed