Client Account Receivable Manager

Sotheby's•New York, NY

15h•$60,000 - $68,000•Onsite

About The Position

The Client Accounts Receivable Manager is responsible for providing exceptional client service for a portfolio of sales. This position oversees all client accounts activities from the auction through to payment and release on behalf of all internal and external clients whilst ensuring that all transactions comply with both internal and external financial rules and regulations.

Requirements

Degree holder in business administration or equivalent field preferred
At least 4-5+ years’ related work experience
Previous financial experience in a professional/financial services field or experience of debt collection in an international luxury business preferred
Excellent client service skills with demonstrated capability in active listening, empathy, service orientation and patience
Exemplary written and verbal communication skills and a high level of attention to detail
A flexible and pragmatic thinker who will take ownership of situations and processes and manage them to conclusion
Understanding of how to escalate to management appropriately to ensure a smooth client experience
Highest standard of confidentiality, discretion and work ethic
Organized, methodical and possesses a strong team spirit
Comfortable working in a fast paced and reactive environment with the ability to remain calm under pressure
Ability to work both independently and to partner with colleagues
Strong knowledge of Microsoft Office particularly Word, Excel, Outlook.
Able to work in the office especially on live sale days to support bidder vetting
Able to work evenings and weekends as and when required

Nice To Haves

Prior experience with SAP is an advantage
A second European language, particularly French, German or Italian, is preferred but not required

Responsibilities

Overseeing the billing and issuing of all client related financial outputs e.g. invoices, statements, terms letters etc, working closely with the relevant post-sale coordinator and/or shipping lead (navigating Freshdesk tickets collaboratively to provide a streamlined client experience)
Managing “no bid” clients and escalate requests as appropriate to ensure swift decision making and communication to clients
Working closely with the bids office to reconcile all necessary information to invoice the sale and avoid after sale reinvoicing requests
Taking deposit or requesting bank reference when necessary and processing deposit refund for unsuccessful bids
Managing or escalating all extended payment term requests in respect of the corporate governance thresholds and ensure all required documentation is obtained before a sale in coordination with the business manager/director
Proactively “close” a sale financially: collecting and managing all outstanding client debt and collaborating with client service operations to facilitate collection or shipments once payment has been completed
Working with expert departments and relationship managers in respect of extended payment terms, property release, trade credit facilities, anti-money laundering (AML) regulations and debt collection
Using discretion within corporate governance in respect of credit, payment terms, property release and the managing and collecting of charges (e.g. interest, storage)
Managing chargebacks as part of the auto charge process as well as monitoring Adyen and Stripe
Responsible for all payment activity reconciliations (including wire and credit card payment reports)
Support compliance based activities, for example the collection of client due diligence forms (if required)
Responsible for contributing to the end to end delivery of the positive client-first experience
Supporting in the compilation and maintenance of current process documentation
Maintain SLAs for client communication (phone; email; Freshdesk) and act as point of escalation from 3rd Parties (such as call centre)
Be prepared to support applicable client account activity at both a regional and global level
Staying current with AML and other company policies & procedures
Contributing to management reporting in respect of debtors and provisions
Collaborating with technical experts, e.g. payments team, legal, compliance, tax, wider finance team etc and take ownership of all escalated issues that relate to buyer payments
Collaborating with all areas of client service operations to ensure high standards of service delivery to clients, practice continuous improvement and be accountable for buyer NPS feedback
Providing ad hoc support, including covering cashiers counter as needed