Client Account Manager

GrapeTree Medical Staffing•Milford, IA

3d•Hybrid

About The Position

At GrapeTree Medical Staffing, we believe that people are the most important factor when it comes to building & maintaining a thriving, innovative company. Each day, our team members have the opportunity to make a lasting impact while building trusting relationships with the healthcare professionals and healthcare communities we serve. We are looking for passionate, hard-working individuals to not only join our growing bunch & outstanding company culture, but to also contribute to our mission – improving healthcare. Are YOU ready to make an impact? Here's the details: The Client Account Manager is responsible for the coordination of schedules between healthcare professionals and corporate GMS client facilities. The Client Account Manager acts as the liaison between healthcare professionals, suppliers and the facilities they serve, to ensure patient care levels are met, both in quantity and quality. The GMS Account Manager is responsible for providing support for the day-to-day activities in the GMS department in addition to the Supplier Operations Specialists.

Requirements

Knowledge of software frequently used, including but not limited to, Microsoft Office, Adobe, scanning software and Windows
Familiarity and comprehension of Internet capabilities
High School Diploma or equivalent
Strong communication and organizational skills
High level of customer service skills

Responsibilities

Operate as the point of contact for assigned clients
Develops and maintains long-term relationships with existing corporate GMS clients
Completes Client Access training with Corporate and individual facility contacts
Makes sure clients receive requested services in a timely fashion
Communicates client needs and demands to Staffing Specialists and GMS Operation Specialists
Forecasts, tracks and reports back to client, client account metrics (Quarterly Business Report)
Coordinates with GMS Sales Manager to present Quarterly Business Report to client
Manage projects within client relationships, working to carry out client goals while meeting company goals
Identifies opportunities to grow business with existing clients
Recruit long and short-term needs from existing clients
Coordinate with Staffing Specialists and GMS Operations Specialists working on the same account to ensure consistent service
Service multiple clients concurrently
Resolve escalated client complaints and conflicts in a professional manner
Provide timely briefings to GMS Supervisor as necessary or as requested
Resource for any staffing process issues