Client Account Manager

Acosta•Rogers, AR

8d•$57,420 - $70,000•Hybrid

About The Position

The Client Account Manager supports assigned clients at a 3PL retail merchandising and retail marketing execution company, ensuring client needs are anticipated and met. The role is the direct point of contact for assigned clients and communicates direction to field management, client support, retail, and reporting teams on a day-to-day basis. The position uses a 60/40 hybrid work model, with 60% of the time in the office, and may require travel to client and regional offices, corporate or vendor offices, training or convention venues, and retail establishments.

Requirements

High school diploma required.
Three or more years of retail merchandising and/or consumer packaged goods experience.
Understanding of Walmart, consumer packaged goods (CPG), and other selected retailer requirements.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), PDF programs, and online meeting and communication software such as Teams and Zoom.
Ability to travel to client offices, regional offices, corporate and/or vendor offices, training or convention venues, and retail establishments when required.
Ability to multitask in a fast-paced environment and work independently with minimal supervision.
Coachable, accountable, and growth-minded approach.
Strong problem-solving, time management, organizational, and prioritization skills.
Excellent verbal and written communication skills for working with clients and other departments.
Retail sales savvy and ability to demonstrate it through reporting.
Ability to build positive partnerships with clients, coworkers, and customers.
Attention to detail and ability to make choices needed to meet performance objectives and ensure client satisfaction.
Ability to handle both team and individual responsibilities.
Strong understanding of project management processes.
Analytical skills to assess information and identify trends, potential challenges, and opportunities.
Ability to sit for extended periods, typically six or more hours per day; use a computer, keyboard, and mouse for prolonged periods; lift and carry light items, typically 20 or more pounds; occasionally reach, bend, or stoop; maintain focus during desk-based work; follow clear directions; and perform repetitive motions such as typing and clicking.

Nice To Haves

Bachelor's degree is strongly preferred.
Understanding of margins, revenue and cost calculations, and their impact is desired.
Managerial accounting experience is an asset.
Prior experience working on a similar structured program is preferred.

Responsibilities

Serve as the key contact for clients and internal teams to identify best practices, creative support ideas, and reporting needs.
Meet weekly with clients to review program priorities and execution performance.
Partner with Senior Management, Field Operations, and Customer Service to meet account needs and manage projects from beginning to end.
Create instructions, reports, and analysis of collected data to meet client needs through in-store execution and reporting.
Partner with the sales team to identify client growth opportunities.
Coordinate with the operations team to review execution and address opportunities.
Track execution compliance and retail trends, run weekly reports, and provide professional reports internally and to customers.
Partner with Regional Managers to ensure representatives are fully trained.
Manage frequency plans and budgets throughout the month.
Visit stores with or without clients as needed to plan program needs.