Client Account Manager, Insurance Clients

Amsive•New York, NY

2d•Hybrid

About The Position

Amsive is hiring a client-facing Account Manager to support a portfolio of insurance clients across digital, email, and direct-response marketing programs. The role owns day-to-day execution and coordination of assigned client programs while partnering with the Account Director on relationship strategy and account health. Clients may include insurance carriers, brokers, or agencies across property and casualty, life, financial securities, and specialty coverage. The Account Manager builds client relationships and connects business objectives to coordinated work across agency teams and channels. The role involves managing timelines, campaign delivery, scope, budgets, quality assurance, documentation, invoicing, and account profitability. The position also contributes to interpreting campaign results, developing testing ideas and recommendations, and identifying potential growth opportunities with existing clients. This is a hybrid position based in Midtown Manhattan, New York, with 1–2 days in the office. Amsive does not provide sponsorship opportunities. The stated starting salary is $75,000 per year, based on skills and experience.

Requirements

2–4+ years of experience managing direct and digital marketing programs.
2+ years of experience in an agency environment and demonstrated success managing client relationships.
Experience managing marketing programs designed to acquire, onboard, cross-sell, engage, or retain customers.
Experience compiling, documenting, and communicating client requirements to internal stakeholders across departments.
Experience overseeing implementation or managing and executing multichannel marketing campaigns as the main client point of contact.
Strong written and verbal communication skills, a positive attitude, and ability to work in a collaborative, fast-paced environment.
Strong project management and organizational skills, including prioritizing and managing multiple projects and inspiring trust with team members.
Ability to work across technical and non-technical teams and learn complex processes, data flows, systems, and campaign requirements.
Strong grasp and demonstrated application of marketing and communication principles.
Ability to interpret campaign performance and translate data into concise observations and actionable next steps.
Strong proficiency in Microsoft Office, especially PowerPoint and Excel.
Demonstrated excellence in building and maintaining profitable client relationships.
Proactive, highly organized, dependable, attentive to detail, and able to exercise sound judgment and ownership while managing concurrent workstreams.

Nice To Haves

Experience supporting insurance, financial services, or another regulated industry.
Experience serving insurance clients, including carriers, brokers, or agencies.
Curiosity and a strong desire to learn more about data-centric marketing.
Interest in contributing to an emerging leader in the omnichannel marketing space.

Responsibilities

Own day-to-day execution and coordination of assigned client programs, communicating proactively with clients and partnering with the Account Director on relationship strategy and account health.
Build empathetic client relationships and understand clients’ business objectives.
Become proficient in company-designated project and account management tools.
Create and proactively manage internal timelines for projects and programs.
Log resource hours daily in the designated project management tool, Asana.
Schedule, organize, and facilitate client campaign initiatives across agency channels and hold regular internal meetings.
Oversee implementation, delivery, and execution of program commitments; communicate timing and budget implications of scope changes to clients.
Conduct quality assurance of client-facing work against requirements, prior versions, source materials, test plans, and agreed changes.
Maintain accurate program documentation, including requirements, decisions, testing plans, status updates, and changes.
Facilitate and manage the invoicing process.
Maintain or improve account profitability through effective scope management.
Collaborate on and oversee agency standards for key marketing deliverables, including presentations, points of view, and analytics reports using Excel through dashboard technologies.
Identify new business opportunities with existing clients and work with the Account Director, CX Lead, and Sales to close them.
Understand client needs and objectives, interpret program results, and contribute observations, testing ideas, and recommendations with the Account Director and channel specialists.
Collaborate with team members to develop audience, creative, and channel testing ideas.
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