Account Manager-Insurance

Exavalu Solutions India • Columbus, OH

1d

About The Position

Exavalu is seeking a dynamic Account Manager with strong insurance domain experience to manage and grow strategic client relationships across Ohio, Florida, and Phoenix. The role involves working closely with customers, coordinating with delivery teams, driving account growth, and maintaining high client satisfaction. The Account Manager will understand clients’ goals and align Exavalu’s solutions with their business objectives, including opportunities related to digital transformation, Guidewire, cloud, integration, and enterprise modernization.

Requirements

• Experience in account management, client success, or customer relationship management.
• Strong understanding of the insurance domain; property and casualty, commercial, or life insurance experience is preferred.
• Excellent communication, stakeholder management, and relationship-building skills.
• Ability to manage multiple accounts and priorities simultaneously.
• Experience working with enterprise clients and cross-functional teams.
• Familiarity with CRM tools such as Salesforce, HubSpot, or similar platforms.
• Strong organizational, presentation, and problem-solving skills.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.

Nice To Haves

• Exposure to Guidewire, Duck Creek, InsuranceNow, or insurance digital transformation programs.
• Experience in IT services, consulting, staffing, or managed services environments.
• Understanding of cloud, integration, and enterprise modernization initiatives.
• Ability to support onsite-offshore coordination and client delivery management.
• Prior insurance industry or insurance technology experience.

Responsibilities

• Build and maintain long-term relationships with insurance clients and key stakeholders.
• Serve as the primary point of contact for client-related matters.
• Understand client goals and align Exavalu solutions with business objectives.
• Ensure timely and successful service delivery in line with client expectations.
• Identify opportunities for account expansion, new business, and strategic growth.
• Collaborate with delivery, recruitment, sales, and leadership teams to support execution.
• Track account health, customer satisfaction, and engagement metrics.
• Prepare account updates, status reports, and executive presentations.
• Proactively resolve client concerns and maintain engagement.
• Support resource planning, account forecasting, and operational coordination.

Benefits

• Flexible work arrangements depending on employee, customer, and business needs, including part-time work, hours outside the normal 9-to-5 schedule, or remote work.
• Welcome back program to help people return to mainstream work after an extended break due to health or family reasons.
• Commitment to a diverse and inclusive workforce and a culture that supports individual impact and career growth.

What This Job Offers

• Job Type: Full-time