Client Account Manager - Experiences

Travel With Lani•Napa, CA
•Remote

About The Position

The Client Account Manager - Experiences supports clients with planning and coordinating travel experiences. The role involves researching, organizing, and reserving travel arrangements, including accommodations, transportation, cruises, and activities. The manager provides personalized support by understanding client preferences, making recommendations, and managing trip details from start to finish. The position is suited to someone who enjoys helping others, is detail-oriented, and can work independently in a remote environment.

Requirements

  • Strong communication and customer service skills.
  • Ability to organize information and manage multiple details.
  • Comfort using online tools and completing research.
  • Self-motivated and able to work independently.
  • Must reside in the United States, United Kingdom, Australia, Spain, Mexico, or Latin America.

Responsibilities

  • Research and plan travel options based on client preferences.
  • Coordinate bookings for flights, hotels, cruises, and packages.
  • Communicate with clients to understand their needs and provide guidance.
  • Provide destination recommendations and travel insights.
  • Manage reservations and assist with updates or changes when needed.
  • Stay informed about travel trends, destinations, and supplier options.

Benefits

  • Work remotely from home.
  • Flexible schedule.
  • Ongoing training and industry resources.
  • Access to travel-related perks and discounts.
  • Opportunity to grow within the travel industry.
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