Client Account Manager – Collections Recovery Services
SinglePoint Group International Inc•Toronto, ON
•Hybrid
About The Position
We are seeking a Client Account Manager to oversee a portfolio of first- and third-party collections recovery clients. You’ll ensure clients receive exceptional service while identifying new ways to expand and optimize our partnerships.
Requirements
- 5+ years of experience in account management, client success, or recovery operations (collections/BPO experience required).
- Strong relationship-building and communication skills.
- Proven ability to identify and act on growth opportunities within existing accounts.
- Proficiency with CRM platforms and Microsoft Office.
- Comfortable with travel for client engagement.
- Bachelor’s degree or equivalent experience.
- Must be legally authorized to work in Canada.
Responsibilities
- Serve as the primary point of contact for assigned recovery clients, building trust and ensuring satisfaction.
- Conduct regular business reviews and service assessments to strengthen relationships.
- Partner with internal teams to ensure seamless delivery and prompt issue resolution.
- Monitor client performance, analyze trends, and recommend service enhancements.
- Represent SinglePoint in client meetings and maintain detailed account documentation in CRM systems.
Benefits
- Competitive compensation with performance-based incentives.
- Comprehensive total rewards package.
- Career growth and professional development opportunities.
- Occasional travel across Canada for client engagement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
