Client Services Account Manager

Incubeta

2d • $50 - $60 • Remote

About The Position

Incubeta is a global marketing partner helping ambitious brands drive profitable growth. We bring media, creative, data and technology together into one integrated solution. We work with CMOs and business leaders who want clarity, accountability and measurable business impact. In the Americas, we are entering a decisive growth phase. We have strong capability, proven solutions, and differentiated intellectual property. What we are building now is enterprise momentum.

Our Client Services team supports Google-partnered YouTube Creative Readiness programs for some of the world's leading brands. This partnership is designed to transform how brands connect with audiences on YouTube by linking media strategy, audience insight, and creative effectiveness into one seamless, end-to-end process. As the Client Services Manager, you will play a critical role in ensuring these engagements are delivered with excellence and consistency. Sitting at the center of a cross-functional squad (Creative Strategy, Creative Insights, Project Management, Google stakeholders, and agency partners), you will coordinate day-to-day execution, keep stakeholders aligned, and maintain momentum. This role acts as a strategic execution partner to the Client Partner. While the Client Partner owns the overarching relationship, account strategy, and growth, you will own the operational effectiveness, delivery quality, and day-to-day client experience.

Requirements

• 5–7 years in Client Services, Account Management, Consulting, or a similar client-facing role within an agency, media, tech, or digital marketing environment.
• Proven track record of managing multi-stakeholder engagements and driving accountability across cross-functional teams without direct authority.
• Ability to evaluate data insights and creative recommendations, spot gaps, and translate complex information into compelling, client-ready storytelling.
• Solid understanding of digital media strategy, creative production workflows, marketing measurement, and performance KPIs.
• Comfort operating in fast-paced, evolving environments where programs and processes are continuously developing.

Nice To Haves

• Direct experience supporting Google/YouTube media or creative programs.
• Exposure to executive-level stakeholder environments.
• Familiarity with AI-enabled workflows and modern collaboration tools.
• Experience supporting capability-building or digital transformation programs within marketing organizations.

Responsibilities

• Serve as the primary operational contact for assigned programs, ensuring a seamless, responsive, and high-quality client experience.
• Build strong relationships across client, agency, Google, and internal teams to keep complex, multi-functional programs moving forward.
• Proactively anticipate delivery risks, bottlenecks, or stakeholder concerns; escalate appropriately and partner on swift solutions.
• Drive the successful execution of program milestones, including stakeholder discovery, data diagnostics, creative recommendations, workshops, and wrap-ups.
• Review client-facing outputs to ensure data insights and creative recommendations are clear, actionable, and grounded in the client’s specific business goals.
• Apply an understanding of creative effectiveness, digital media performance, funnel-stage measurement, and client KPIs to validate team outputs before delivery.
• Foster clarity around priorities, responsibilities, and next steps across cross-functional internal and external teams.
• Identify opportunities to improve engagement delivery, share learnings across accounts, and help scale the Creative Readiness program.
• Help clients advance their YouTube maturity by identifying opportunities to improve creative effectiveness, content variety, and production velocity.

Benefits

• Most new hires fall within the posted salary range, with opportunities to earn more over time based on individual and company performance. Initial offers are determined by location, relevant knowledge, and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed