Client Services Account Manager

ALS Global•Reno, NV

10h

About The Position

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Requirements

Deliver exceptional client service to our external clients by providing accurate information on analytical methods, quality control and turnaround times
Act as the primary point of contact for clients, responding promptly and professionally to inquiries, resolving concerns and gathering project specific details
Monitor and manage incoming requests to the main Client Services box, ensuring timely and appropriate follow up
Investigate and coordinate approvals for special analytical requests or unique project requirements when needed
Prepare and issue client quotations ensuring all relevant information is communicated clearly and accurately
Maintain and update client contact details and project information in GEMS
Compile and distribute turnaround time (TAT) reports and other client service metrics as assigned
Answer and direct client phone calls, ensuring a professional and customer-focused experience
Communicate client updates, instructions, and inquiries to internal departments and Account Managers to ensure seamless coordination
Adhere to all ALS health, safety, and environmental policies and procedures, maintaining a safe and compliant work environment
Perform additional duties and responsibilities as assigned by the Manager
Be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

Nice To Haves

May assist with and attend local trade shows

Responsibilities

Deliver exceptional client service to our external clients by providing accurate information on analytical methods, quality control and turnaround times.
Act as the primary point of contact for clients, responding promptly and professionally to inquiries, resolving concerns and gathering project specific details.
Monitor and manage incoming requests to the main Client Services box, ensuring timely and appropriate follow up.
Investigate and coordinate approvals for special analytical requests or unique project requirements when needed.
Prepare and issue client quotations ensuring all relevant information is communicated clearly and accurately.
Maintain and update client contact details and project information in GEMS.
May assist with and attend local trade shows.
Compile and distribute turnaround time (TAT) reports and other client service metrics as assigned.
Answer and direct client phone calls, ensuring a professional and customer-focused experience.
Communicate client updates, instructions, and inquiries to internal departments and Account Managers to ensure seamless coordination.
Adhere to all ALS health, safety, and environmental policies and procedures, maintaining a safe and compliant work environment.
Perform additional duties and responsibilities as assigned by the Manager.