Client Services Account Manager

ALS • Reno, NV

1d

About The Position

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. ALS is a global leader in testing, providing comprehensive testing solutions to clients in a wide range of industries around the world. Using advanced technologies and innovative methods, we help our clients leverage data-driven insights for a safer and healthier world. Our people are the heart of our business, driving testing solutions and innovations to solve complex challenges and create lasting value for our clients. But most importantly, our people care – for each other and for the work we do. With over 20,000 team members across 70 countries, you’ll be part of a global network.

Requirements

• Must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

Responsibilities

• Deliver exceptional client service to our external clients by providing accurate information on analytical methods, quality control and turnaround times
• Act as the primary point of contact for clients, responding promptly and professionally to inquiries, resolving concerns and gathering project specific details
• Monitor and manage incoming requests to the main Client Services box, ensuring timely and appropriate follow up
• Investigate and coordinate approvals for special analytical requests or unique project requirements when needed
• Prepare and issue client quotations ensuring all relevant information is communicated clearly and accurately
• Maintain and update client contact details and project information in GEMS
• May assist with and attend local trade shows
• Compile and distribute turnaround time (TAT) reports and other client service metrics as assigned
• Answer and direct client phone calls, ensuring a professional and customer-focused experience
• Communicate client updates, instructions, and inquiries to internal departments and Account Managers to ensure seamless coordination
• Adhere to all ALS health, safety, and environmental policies and procedures, maintaining a safe and compliant work environment
• Perform additional duties and responsibilities as assigned by the Manager

Benefits

• safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed