Client Account Coordinator

Acosta•Chesterfield, MO

18d

About The Position

The Client Account Coordinator supports the PlayStation program by coordinating the operational details needed for successful retail execution. The role is a key point of contact for internal program leadership and cross-functional partners, ensuring assignments, schedules, service orders, reporting requirements, and field communications are accurate and completed on time. The coordinator develops expertise in program processes and systems, including 360, identifies gaps proactively, and translates client priorities into clear, actionable direction for the field organization. The position includes occasional in-field support to test, assemble, install, adjust, or troubleshoot PlayStation retail displays and related components. Other duties may be assigned.

Requirements

High School Diploma or GED required.
1–3 years of relevant work experience required.
Ability to prioritize multiple demands in a fast-paced environment.
Strong interpersonal and written communication skills.
Understanding of key processes within 360.
General business, industry, and planning skills.
Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
Ability to structure logic and communicate clearly orally and in writing, including preparing and delivering business messages to senior leadership.
Proactive, results-oriented work ethic.
Strong interpersonal and highly developed writing skills, with acute attention to detail.
Able to sit for extended periods, typically 6 or more hours per day, and use a computer, keyboard, and mouse for prolonged periods.
Able to lift and carry light items, typically 20 or more pounds; occasionally reach, bend, or stoop to access files or office materials.
Able to perform repetitive motions such as typing and clicking and maintain focus and attention during desk-based work.
Able to follow clear directions.

Nice To Haves

Associate degree, vocational school degree, or technical school degree preferred.
Bachelor's degree preferred.

Responsibilities

Maintain consistent communication and reporting procedures with department leadership.
Manage the online setup of call reports and scheduling activities.
Monitor progress against performance objectives and provide corrective action as required.
Provide clear direction to client service team personnel to help achieve sales and team goals.
Recommend ideas for increasing in-store work and deliverables.
Manage job and service order changes in close partnership with the Client Director and Service Coordinator team.
Learn and understand key client service processes within the 360 system.
Ensure reporting, communications, and operational activities are completed accurately and on time.
Provide occasional in-field support to test, assemble, install, adjust, or troubleshoot PlayStation retail displays and related components.
Perform other duties as assigned.