Client Account Coordinator
About The Position
The Client Account Coordinator supports the PlayStation program by coordinating operational details needed for successful retail execution. The role is a key point of contact for internal program leadership and cross-functional partners, ensuring assignments, schedules, service orders, reporting requirements, and field communications are accurate and completed on time. The coordinator develops expertise in program processes and systems, including 360, proactively identifies gaps, and helps translate client priorities into clear, actionable direction for the field organization. The position may include occasional in-field support to test, assemble, install, adjust, or troubleshoot PlayStation retail displays and related components. Other duties may be assigned.
Requirements
- High school diploma or GED required.
- 1–3 years of relevant work experience required.
- Ability to prioritize multiple demands in a fast-paced environment.
- Strong interpersonal and written communication skills.
- Understanding of key processes within 360.
- General business, industry, and planning skills.
- Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
- Ability to structure logic and communicate clearly orally and in writing, including preparing and delivering business messages to senior leadership.
- Proactive, results-oriented work ethic.
Nice To Haves
- Associate degree, vocational school degree, or technical school degree preferred.
- Bachelor's degree preferred.
Responsibilities
- Maintain consistent communication and reporting procedures with department leadership.
- Manage online setup of call reports and scheduling activities.
- Monitor progress against performance objectives and provide corrective action as required.
- Provide clear direction to client service team personnel to help achieve sales and team goals.
- Recommend ideas for increasing in-store work and deliverables.
- Manage job and service order changes in partnership with the Client Director and Service Coordinator team.
- Learn and understand key client service processes within the 360 system.
- Ensure reporting, communications, and operational activities are completed accurately and on time.
- Provide occasional in-field support to test, assemble, install, adjust, or troubleshoot PlayStation retail displays and related components.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
