Receptionist - Cornerstone Counseling Center

Volunteers Of America, Utah • Murray, UT

3d • Onsite

About The Position

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Requirements

• Knowledge of Microsoft Office Suite
• Knowledge of multiple phone line system
• Excellent organizational, multitasking, and computer skills (e.g., Microsoft Office, EHR systems).
• Ability to maintain confidentiality and handle sensitive situations with empathy and professionalism.
• Ability to communicate effectively with staff and clients
• Ability to work well with a team
• Ability to work in an environment that at times may be stressful
• Must pass DHHS-required background check and maintain eligible determination throughout employment
• Must pass pre-employment drug test

Nice To Haves

• Familiarity with the population we serve and community resources is preferred.
• At least 1 year of experience in a receptionist, administrative, or customer service role—preferably in healthcare, behavioral health, or social services is preferred.
• Experience in an office setting is preferred
• Spanish language skills preferred

Responsibilities

• Greet and direct clients with professionalism and warmth. Screen for potential crisis situations and provide accurate information on the program and services offered.
• Collect/Verify new and existing client demographics, insurance information, and collect any copays due. Ensure that all necessary paperwork/documents have been completed, scanned and filed based on program enrollment.
• Check-in clients for groups, individual sessions, and provider visits, as well as assisting day treatment clients as needed.
• Update and maintain accurate group rosters, client trackers, daily ledgers, timely access data, and other state and federal data requirements.
• Support and assist therapists with scheduling, client communication, and obtaining necessary documentation.
• Answer and direct incoming calls appropriately.
• Verify Medicaid eligibility monthly, as well as authorizations.
• Monitor client account balances, notify therapists of outstanding balances, and assist with collections as needed.
• Distribute and collect quarterly fee forms; ensure forms are accurately completed, entered, and routed to the appropriate staff.
• Administer and collect OQ-45 (Outcome Questionnaire-45) and other screening tools from clients as scheduled; ensure responses are entered or scanned into the UWITS/OQ Analyst and notify clinicians of any clinical alerts.
• Maintain general knowledge of various funding streams and eligibility criteria to ensure clients are connected to appropriate programs and billing sources.
• Perform other duties as assigned to support smooth clinical practices.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account.
• 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
• Sick and vacation time accrue hourly per pay period
• $50,000 in employer-paid life insurance; additional coverage available
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed