Client Access & Intake Coordinator – Bilingual/Multilingual

Guillaume Marriage and Family Counseling of California • Sacramento, CA

1d • Onsite

About The Position

Guillaume Marriage and Family Counseling of California, P.C. is hiring a professional, compassionate, and highly organized Client Access & Intake Coordinator for its administrative team in Sacramento, California. The coordinator is a primary point of contact for prospective and existing clients, helping individuals and families access mental health services through communication, appointment scheduling, intake coordination, and administrative support. The position requires fluency in English and either Spanish or both Hindi and Punjabi, including speaking, reading, and writing in the relevant languages.

This is an in-person, hourly W-2 role at the Sacramento office. The planned regular full-time schedule is Monday through Friday, 11:30 a.m. to 8:30 p.m., with a one-hour unpaid lunch break, for 40 paid hours per week. The position may begin part-time during initial training and onboarding, with the expectation of transitioning to full-time after successful completion of training and based on operational needs. Saturday overtime from 11:45 a.m. to 3:00 p.m. may be needed based on operational needs and will be compensated in accordance with applicable California employment laws.

Compensation is $20–$25 per hour, or $41,600–$52,000 annually at full-time hours, based on experience, qualifications, and language proficiency. Additional compensation may be available for qualifying multilingual proficiency. The role includes structured onboarding and paid training, professional development, and opportunities for advancement into Office Manager or other administrative leadership positions. Advancement depends on performance, qualifications, completion of training, and organizational needs.

Requirements

• Fluency in English and Spanish, including speaking, reading, and writing; or fluency in English, Hindi, and Punjabi, including speaking, reading, and writing in all three languages.
• High school diploma or equivalent.
• Strong customer service, interpersonal, and communication skills.
• Ability to manage multiple tasks, prioritize responsibilities, and maintain accuracy in a busy office environment.
• Proficiency with computers, email, electronic scheduling systems, and common office applications.
• Ability to maintain confidentiality and handle sensitive client information professionally.
• Willingness to learn electronic health records, administrative procedures, and behavioral health terminology.
• Ability to work independently, including alone in the office without direct on-site supervision or other staff present, while maintaining professionalism, sound judgment, and accountability.
• Ability to collaborate effectively with clinical and administrative team members, including those working remotely or at other locations.
• Reliable attendance and ability to work on-site in Sacramento, California.

Responsibilities

• Answer incoming calls and promptly respond to client inquiries in English and the required additional language or languages.
• Schedule, reschedule, and confirm client appointments.
• Respond to prospective client inquiries and coordinate new client referrals.
• Follow up with prospective clients to support timely scheduling and access to services.
• Communicate professionally with clients, clinicians, and administrative team members.
• Register new clients and maintain accurate demographic and contact information.
• Coordinate intake paperwork, consent forms, and required documentation.
• Assist clients with completing intake requirements and accessing the client portal.
• Track incomplete intake paperwork and follow up as needed.
• Coordinate with clinicians to support timely completion of the intake process.
• Secure and close the office at the end of the scheduled workday according to established procedures.
• Maintain a professional, welcoming, and safe office environment, including when working independently.
• Maintain accurate client scheduling and administrative records.
• Monitor assigned phone messages, emails, and client communications.
• Assist with insurance information collection and verification workflows after training.
• Support routine office operations and administrative assignments.
• Maintain compliance with HIPAA, confidentiality requirements, and organizational policies.
• Participate in required training, meetings, and ongoing professional development.

Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Paid sick leave in accordance with California requirements.
• Retirement savings options through CalSavers, subject to eligibility.
• Structured onboarding and paid training.
• Professional development and ongoing administrative training.
• Opportunities for career advancement and promotion into leadership or Office Manager positions.
• Supportive, collaborative behavioral health work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED