Clerk

GATEWAY CSB PEO LLC•Metter, GA

10d•Onsite

About The Position

The Clerk I provides administrative, clerical, and customer service support to Behavioral Health and Intellectual and Developmental Disabilities (IDD) programs. The position supports assigned departments by scheduling appointments, maintaining records, entering data, preparing correspondence and reports, processing program documentation, and assisting consumers, staff, and visitors. It helps ensure efficient office operations and professional, customer-focused service. The role works in a general office environment and routinely uses standard office equipment and technology. Minor travel between Gateway locations may be required. The position performs duties with minimal supervision and has no supervisory responsibilities. It may be necessary to remain at or return to work during agency incidents or emergencies, or to work non-traditional schedules to support agency operations.

Requirements

One year of related administrative, clerical, customer service, or office support experience, or one year at the lower level or an equivalent position.
Knowledge of general office procedures, including typing, filing, records management, and customer service.
Knowledge of agency and departmental policies and procedures, agency-specific forms and software, and office workflow and scheduling systems.
Knowledge of Microsoft Office applications and related office software.
Knowledge of the Georgia Open Records Act and agency confidentiality requirements.
Ability to communicate effectively verbally and in writing; compose concise, professional correspondence; and organize information into reports and summaries.
Ability to answer telephones, direct calls, take accurate messages, and assist staff, consumers, and visitors professionally.
Ability to sort, route, and process incoming and outgoing correspondence and identify and respond appropriately to customer needs.
Ability to make sound decisions about daily work assignments, work independently with minimal supervision, prioritize duties, and meet deadlines.
Ability to maintain organized filing systems, records, and documentation; interpret policies and procedures; and prepare agency-specific forms and reports.
Ability to review documents and reports for accuracy and type efficiently and accurately.
Ability to use scheduling software and office technology, implement process improvements as directed, and troubleshoot routine office equipment issues.
Ability to remain current regarding departmental policies and procedures.
Must meet and maintain applicable minimum qualifications, certifications, licenses, continuing education, competency validations, and mandatory annual or recurrent training.
Must maintain any required licensure and certification as current and active throughout employment.
Must complete required training, including new employee orientation.
Must pass mandatory pre-employment drug testing.

Responsibilities

Greet visitors, consumers, family members, and staff; determine the purpose of visits and direct individuals appropriately.
Schedule consumer appointments using agency-approved scheduling software and electronic systems, and maintain electronic calendars as assigned.
Enter data and maintain records in accordance with agency policies and procedures.
Collect fees and payments for services when assigned.
Perform clerical duties, including copying, scanning, filing, record maintenance, and document distribution.
Complete forms and documentation in accordance with organizational procedures.
Use Microsoft Office applications to prepare correspondence, reports, meeting notes, and other documents.
Purchase, track, and maintain office supplies and stock items as assigned.
Receive, open, route, and distribute incoming mail, email, and other correspondence.
Answer telephones, respond to inquiries, take messages, and transfer calls appropriately.
Maintain the confidentiality of consumer, personnel, and organizational information.
Prepare and distribute reports to appropriate individuals and departments.
Maintain organized personnel, consumer, and administrative files.
Record and maintain meeting minutes and related documentation.
Provide clerical and administrative support for Behavioral Health and IDD programs.
Process documentation, reports, correspondence, fees, and forms as assigned.
Provide customer service assistance to visitors, consumers, and staff.
Support daily office operations, workflow efficiency, departmental projects, and administrative functions.
Collaborate across departments and programs, treating others with dignity, respect, and professionalism.
Perform responsibilities with minimal supervision and support the organization's mission, vision, and goals.