Clerk Vital Records

Milwaukee County Wisconsin•Milwaukee, WI

10d•Onsite

About The Position

The Vital Records Clerk is a custodian of all vital records (Birth, Death, Marriage, Divorce, and Domestic Partnership) responsible for processing vital records requests and registering Marriages/Deaths into the State SVRIS System in accordance with state statutes and directives.

Requirements

Current Resident of the State of Wisconsin
High School Diploma or GED equivalent
At least one (1) year of recent customer service experience performing clerical work, cashiering, and data entry.
Experience with general office equipment including personal computer, scanner, typewriter, calculators, embossers and printers.
At least basic experience with Microsoft Office, Word, Excel, and Outlook applications
The ability to lift/carry/push/pull up to 30 pounds on a regular basis

Nice To Haves

Practical experience with SVRIS (Statewide Vital Records Information System), OnBase (indexing & scanning), AVID, Vitalchek (internet requests) software is highly preferred
The ability to read cursive or the willingness to learn is required as old records and indexes are written in cursive

Responsibilities

Process customer requests efficiently in person, online (Vitalchek), or by mail per State Statutes.
Process Federal, State, County, and City entities requests.
Calculate/verify fees given to cashier.
Perform data entry functions to cashier nine (9) categories of vital records fees.
Receive tender (approx. $2,000 daily) via cash, check, and credit/debit card.
Close out Kiosks daily.
Balance cash drawer and prepare cash count slip.
Troubleshoot balancing issues.
Assist customers with the process for fixing problems on their vital records per State Statutes.
Verify information of each record requested from State Vital Records Office (SVRO) required to update data for Statewide Issuance.
Verify requests from Social Security office.
Analyze original vital records (deaths, marriages, domestic partnerships, and other transaction records) to determine if information is accurate.
Correct the records by collaborating with all entities (officiants, funeral directors, State Vital Records employees, County employees, etc.).
Index, file, and refile all vital records accurately.
Scan each document for printing on security bond paper.
Verify both indexing and scanning processes for accuracy.
Teach genealogists how to use indexing system and provide help with their family searches
Perform all duties as may be assigned.