HR Employee Resource Centre (Clerk V)

ATCO Group•Edmonton, AB

5d•Hybrid

About The Position

Reporting to the Supervisor, Employee Services & Programs, we are seeking a Clerk V to join the Employee Resource Centre in Edmonton or Calgary. The Clerk V is part of the team responsible for providing a One ATCO employee experience in relation to inquiries on Human Resources programs, practices, pension, benefits, pay, timecards, etc.

Requirements

Post-Secondary certificate or diploma in HR Administration
5-7 years HR administration experience
Strong written and verbal communication skills
Advanced Microsoft Suite experience
Ability to prioritize and organize workload to meet strict deadlines
Experience in handling sensitive and confidential information
Professional, approachable and customer service oriented
Basic knowledge of legislation such as Human Rights, the Workers’ Compensation Act, the Freedom of Information and Protection of Privacy Act
Possess strong interpersonal skills and the ability to establish and maintain effective working relationships with all interested stakeholders
Proficiency with the Microsoft Office suite of products (including excel)
Ability to interpret and apply corporate policies and procedures, and collective agreements
Commitment to ongoing professional development and continuous learning, and adherence to a professional Code of Ethics.

Responsibilities

Respond to all employee inquiries and requests relating to employment, HR programs, practices, pension, benefits, pay, timecards, etc.
Ensure that customers’ questions are fully addressed and support the team with complex/difficult questions
Obtain feedback from stakeholders on relevant content to address employee issues/inquiries
Follow through to ensure that each case is fully resolved within our existing SLAs
Prepare employment packages (new hire, termination, retirement, employment leaves etc.)
Collect, review, track and forward forms/documents to internal or external 3rd parties as required
Escalate requests to third party vendors for information
Coordinate and prioritize the flow and distribution of incoming employment changes, confirming necessary documentation and signatures
Complete vacation and payroll investigations as required
Administer HR/ Employee Programs as required
Review inquiries into ERC and determine gaps/missing information and appropriate audience
Monitor and identify trends in employee inquiries
Continually review and maintain up-to-date and relevant information on internal and external sites and document templates
Prepare and analyze reports for internal and/or external stakeholders as required
Seek opportunities to create and simplify HR processes to improve customer service and meet client needs