Clerk IV

Commonwealth of Massachusetts•Brockton, MA

11h•Onsite

About The Position

The Department of Developmental Services (DDS) is seeking an enthusiastic, outgoing, reliable person to work as an Area Office Clerk IV at the Brockton Area Office. The role requires strong social and interpersonal skills to interact with the public. Its primary purpose is to manage and maintain the reception area, answer telephones, greet and assist visitors, and provide routine information about agency services according to established procedures. The Clerk IV also maintains office systems and processes, operates and supports office equipment, enters and analyzes data, and assists staff with computer and system issues. This is a full-time, 37.5-hour-per-week, first-shift position, Monday through Friday from 8:45 a.m. to 5:00 p.m. It is onsite, not remote, with Saturdays and Sundays off. Applicants must be at least 18 years old and meet the stated office-work experience requirement or an allowed education substitution. The position is subject to pre-employment screening and is a Civil Service position.

Requirements

At least 18 years of age.
At least three years of full-time or equivalent part-time experience in office work, or an equivalent combination of experience and the specified education substitutions.
Ability to read, write, and comprehend English; use proper grammar, punctuation, and spelling; and follow written and oral instructions.
Ability to file material according to standard procedures, knowledge of standard filing systems and their applications, and ability to maintain accurate records.
Knowledge of clerical office practices and procedures, including record keeping, office correspondence control, office equipment and supplies, and business preparation.
Skill in operating general office machines and equipment.
Exceptional customer service skills.
Successful completion of required pre-employment screening, including a CPPD Abuse Registry Search, CORI criminal background check, and fingerprint-based national background check.

Nice To Haves

Excellent communication and organizational skills.
Extensive knowledge of Microsoft Word, Excel, and Outlook.
Ability to understand and follow moderately complex oral and written instructions, collect, compile, and interpret data, and prepare complex reports.
Ability to multitask and prioritize requests to adequately support the office.

Responsibilities

Manage and maintain the reception area.
Answer telephones, greet and assist visitors, and provide routine information about agency services according to established procedures.
Maintain Area Office systems and processes.
Operate standard office machines and equipment, maintain equipment supplies, report equipment issues, and help ensure office efficiency.
Consistently enter data into Meditech/HCSIS to ensure individuals are enrolled.
Analyze and manage data from MTReporting, HCSIS, and Meditech.
Assist staff in resolving computer difficulties and serve as a point person for Meditech and HCSIS issues.
File materials and maintain accurate records in accordance with standard filing procedures.