Clerk IV - Emergency Department

Champlain Valley Physicians Hospital•Plattsburgh, NY

1d•$23 - $34•Onsite

About The Position

The Clerk IV performs receptionist and clerical duties in the Emergency Department and serves as a central communication source for department processes. The role maintains and organizes patient-care paperwork and medical-record supplies; distributes mail and information to staff, physicians, and patients; and transcribes patient and unit information manually and into the computer. The Clerk IV directs written and verbal communications to the appropriate people, photocopies projects for staff and physicians, and answers the telephone and call system. The position is responsible for the timely, accurate, and clear transfer of communications, including physician orders, and for fostering a harmonious, customer-friendly environment. This is a bargaining union position.

Requirements

Must take and pass a Medical Terminology Exam if there is no previous Unit Clerk experience.
High school graduate; able to read, write, and comprehend medical terminology.
Willingness to use positive communication skills.
Able to perform detailed assignments, work under pressure, and relate to patients, hospital staff, physicians, and visitors.
Able to prioritize and complete multiple job responsibilities in a timely manner.
Competent use of language when communicating by telephone.
Able to perform computer skills after appropriate training on the hospital information system.
Meets requirements for pre-employment screening and physical exam.
Able to work independently under stressful conditions and calmly and positively handle multiple interruptions.
As applicable, have training or competency in attending to the special needs and behaviors appropriate to the age of patients receiving care.

Nice To Haves

Previous clerical or receptionist experience is desired.
Hospital experience or satisfactory completion of a training program is preferred.

Responsibilities

Perform receptionist and clerical duties in the Emergency Department.
Serve as a central communication source for department processes.
Maintain and organize patient-care paperwork and medical-record supplies.
Distribute mail and information to staff, physicians, and patients.
Transcribe patient and unit information manually and into the computer.
Direct written and verbal communications to appropriate people.
Photocopy projects for staff and physicians.
Answer the telephone and call system.
Transfer communications, including physician orders, accurately, clearly, and in a timely manner.
Develop and maintain a harmonious, customer-friendly environment.
As applicable, attend to the special needs and behaviors appropriate to the ages of patients receiving care.