Clinical Laboratory Clerk IV

Commonwealth of Massachusetts•Boston, MA

2d•Onsite

About The Position

The Lemuel Shattuck Hospital, operated by the Massachusetts Department of Public Health, is seeking an experienced individual to provide administrative support for its Clinical Laboratory. The role supports the lab’s administrative and operational needs, including verifying laboratory reports in Meditech, maintaining files and regulatory manuals, preparing statistical reports, handling correspondence, and maintaining time logs and work schedules. The clerk coordinates administrative activities for the Clinical Laboratory; supports the department and lab director; manages communications and records; processes and distributes patient results; and helps maintain compliance documentation. The position works Monday through Friday, 8:00 a.m. to 4:00 p.m., with weekends off. It reports to the Clinical Lab Supervisor for periodic reviews of state, federal, and Joint Commission requirements. Lemuel Shattuck Hospital is a Joint Commission-accredited teaching facility providing acute, subacute, and ambulatory care to patients referred by public agencies and private providers. The hospital has 248 inpatient beds, including psychiatric and correctional health beds, and provides outpatient services and substance use disorder treatment.

Requirements

Fluent in English, both orally and in writing.
At least three years of full-time or equivalent part-time experience in office work, or an equivalent combination of experience and qualifying education substitutions.
Understand and apply departmental laws, rules, and policies.
Maintain accurate records and filing systems.
Proficient in Microsoft Word and familiar with Excel and Access.
Able to become proficient quickly with the LSH Network system.
Willing to attend seminars or training for Microsoft Office programs as needed.
Establish and maintain harmonious working relationships.
Knowledgeable in clerical office practices and procedures.
Skilled in operating general office equipment, including electronic typewriters, computers, fax machines, copiers, and dictating equipment.
Able to type 35 mailable words per minute.
Explain departmental laws, rules, policies, and procedures clearly.
Give precise written and oral instructions and communicate effectively using sound judgment.
Determine the proper format and procedure for assembling information.
Knowledgeable about the types and uses of departmental forms.
Use proper telephone procedures for making and receiving departmental calls.
Education substitutions may include qualifying high school or vocational/technical school diplomas, business or secretarial school diplomas, and prorated education toward such a diploma.

Nice To Haves

Knowledge of state and federal rules and regulations relating to Pathology and Clinical Laboratory.
Ability to perform data entry and information retrieval using a Laboratory Information System.

Responsibilities

Organize and file correspondence, reports, applications, and other documents.
Answer calls and provide routine information about departmental services.
Address inquiries about laws, rules, regulations, policies, and procedures in the Department of Clinical Laboratory.
Prepare standardized forms, including routing slips.
Receive and distribute incoming mail and memoranda.
Operate standard office machines and equipment, including calculators, fax machines, copiers, and computers.
Review forms, lists, documents, correspondence, and applications for accuracy and completeness.
Schedule or arrange conferences, meetings, interviews, appointments, and similar activities, and notify appropriate parties.
Compile monthly statistical data for analysis.
Proofread typed materials and ensure proper format, accuracy, and completeness.
Compose routine memos and letters, including requests for information and meeting confirmations.
Communicate with reference laboratories about invoices, testing information, and related activities.
Prepare bi-weekly time logs, track overtime reports, and update the daily work schedule calendar.
Verify and file LabCorp reports in the EMR.
Under the direction of the Director of Clinical Lab, access the laboratory portion of the Hospital Information System to obtain patient-specific information for supervisors or providers and nursing personnel.
Maintain inventory control of office supplies.
Distribute, fax, or mail patient results to appropriate physicians, departments, or institutions and communicate results.
Maintain patient, employee, and department confidentiality.
Prepare meeting agendas and minutes.
Coordinate all administrative activities for the Clinical Laboratory.
Report to the Clinical Lab Supervisor for periodic reviews of state, federal, and Joint Commission requirements.
Update and maintain the Clinical Lab Policy/Procedure Manual, Clinical Lab Safety Manual, and Clinical Lab Continuing Education Manual.
Provide personnel and administrative support to the department and lab director.
Plan and assign work according to job requirements, applying supervisory principles and practices.