Clerk IV

Commonwealth of Massachusetts•South Yarmouth, MA

About The Position

The Department of Developmental Services is hiring a Clerk IV for the Cape & Islands Area Office. The position manages and maintains the reception area, answers telephones, greets and assists visitors, and provides routine information about agency services according to established procedures. The role also maintains office systems and processes, supports staff with computer difficulties and Hub/HCSIS issues, and handles data related to individuals’ enrollment and agency systems. This is a full-time, 37.5-hour-per-week, first-shift position, Monday through Friday, 8:45 a.m. to 5:00 p.m., with Saturdays and Sundays off. Applicants must meet the experience requirement or an allowable education substitution, be at least 18 years old, and hold a current, valid Class D motor vehicle operator’s license. Recommended candidates must complete pre-employment screening, including registry, criminal-record, and fingerprint-based background checks. This is a Civil Service position; if there is no Civil Service list for the title, appointed employees must take and pass the next examination when administered.

Requirements

At least three years of full-time, or equivalent part-time, experience in office work, or an equivalent combination of experience and eligible education substitutions.
Must be at least 18 years of age.
Must possess a current and valid Class D Motor Vehicle Operator's License.
Strong customer service skills.
Strong social and interpersonal skills for interacting with the public.
Ability to understand and follow moderately complex oral and written instructions.
Ability to collect, compile, and interpret data and prepare complex reports.
Ability to multitask and prioritize requests to support the office.

Nice To Haves

Excellent communication and organizational skills.
Extensive knowledge of Microsoft Word, Excel, and Outlook.
Ability to file material in accordance with standard filing procedures.

Responsibilities

Manage and maintain the reception area.
Answer telephones, greet and assist visitors, and provide routine information about agency services according to established procedures.
Maintain Area Office systems and processes.
Operate standard office machines and equipment; maintain equipment supplies, report equipment issues, and help ensure office efficiency.
Input data into the Hub/HCSIS consistently to ensure individuals are enrolled.
Analyze and manage data from the HUB, HCSIS, and EIM.
Assist staff in resolving computer difficulties and serve as the point person for Hub and HCSIS issues.
File material according to standard filing procedures.
Collect, compile, and interpret data and prepare complex reports.
Prioritize requests and multitask to support the office.