Clerk IV

Commonwealth of Massachusetts•Brockton, MA

About The Position

The Department of Mental Health is hiring a Clerk IV to support the Brockton-area Adult Community Clinical Services (ACCS) team, which serves individuals with complex behavioral health needs. The role is a central coordination point for staff, clients, and community partners, supporting daily operations and contributing to a welcoming, professional environment. It offers experience with mental health services, medical records processes, data management, client engagement, and collaboration with clinicians and administrative staff. This is a full-time, 37.5-hour-per-week position on the first shift, Monday through Friday, with Saturdays and Sundays off. The role provides administrative and records support for ACCS programs, including maintaining databases and equipment, entering data, supporting meetings and committees, assisting clients and staff, and providing backup reception coverage as assigned. The position is subject to applicable vaccination or mitigation requirements for COVID-19 and influenza.

Requirements

At least three years of full-time or equivalent part-time experience in office work, or an equivalent combination of experience and permitted education substitutions.
Knowledge of office management practices, general report writing, and standard office equipment.
Ability to understand, explain, and apply relevant laws, regulations, policies, and procedures.
Strong analytical skills, including the ability to evaluate data, draw conclusions, and make informed recommendations.
Ability to follow written and verbal instructions and gather information through interviews, documents, and records.
Clear and concise writing skills and the ability to organize information logically and prepare accurate reports.
Ability to maintain detailed and accurate records, including charts, tables, and tracking systems.
Effective oral communication skills, including providing clear instructions and interacting tactfully with diverse populations.
Ability to build rapport and maintain positive working relationships across varied cultural and economic backgrounds.
Sound judgment, discretion with confidential information, and the ability to supervise when required.

Nice To Haves

Advanced proficiency with office software, databases, and electronic record systems.
Experience in healthcare, behavioral health, or human services settings.
Ability to multitask and manage competing priorities effectively.
Excellent verbal and written communication skills for interacting with clients, families, and staff.
Familiarity with confidential information, including HIPAA or privacy-related standards.
Problem-solving skills and the ability to identify issues and recommend solutions.
Customer service experience demonstrating empathy, professionalism, and patience.
Strong organizational and time-management abilities with attention to detail.
Experience supporting multidisciplinary teams such as clinicians, nurses, or social service staff.
Adaptability and willingness to learn new systems, procedures, and program requirements.

Responsibilities

Provide administrative support for assigned programs, including copying, scanning, filing, faxing, answering phones, and handling incoming and outgoing mail.
Prepare monthly ACCS team schedules for review and distribute copies to staff.
Maintain ACCS multifunctional devices, order supplies, and open service tickets.
Record minutes for ACCS team meetings.
Enter ACCS Reporting Events data in the Virtual Gateway program.
Enter Rehab Days into the ACCS Service Delivery Report (SDR).
Assist with triage calls from Registration/Reception for ACCS clients and locate appropriate staff to provide assistance.
Participate in the Site Policy Committee, including taking minutes, typing, and preparing related materials.
Order office supplies as requested.
Create templates for ACCS programs as requested.
Provide backup coverage to Registration/Reception as assigned by the supervisor; follow front desk protocols, including entering patient revisits into MHIS, notifying clinical staff of client arrivals using Outlook, and asking about demographic or insurance changes.
Ensure compliance with policies and procedures relating to administrative services.
Deal professionally, courteously, and respectfully with clients, families, coworkers, and other service providers.
Refer clients or patients for appropriate care using the knowledge and skills required for the role.
Assist with outpatient encounters for billing purposes.
Provide administrative support for ACCS EPRS forms.
Maintain databases for ACCS teams.
Perform other related duties as assigned by the ACCS program or supervisor.