Clerk III - Pocasset Mental Health Center

Commonwealth of Massachusetts•Pocasset, MA

12d

About The Position

The Department of Mental Health is hiring a full-time clerk to provide office management and administrative support for the Cape Cod and Islands Community Mental Health Center/Pocasset Mental Health Center, including its programs, Medical Records, and the Hyannis Site Office. The position works independently and as part of a team. Duties include composing and typing correspondence and forms, data entry, compiling statistics and reports, recording meeting minutes, maintaining office and medical record systems, and assisting with supply processing, distribution, and inventory. The schedule is 37.5 hours per week, 9:00 a.m. to 5:00 p.m., with Saturday and Sunday off. The successful candidate must meet the stated office-work experience requirement or qualify through the listed education substitutions. Hospital or healthcare experience is preferred.

Requirements

At least two years of full-time or equivalent part-time experience in office work, or an equivalent combination of experience and eligible education substitutions.
Ability to understand and apply laws, rules, policies, and procedures governing assigned unit activities.
Ability to read, write, and comprehend English.
Ability to file materials according to standard filing procedures.
Ability to maintain accurate records.
Ability to establish and maintain harmonious working relationships with others.
Knowledge of clerical office practices and procedures, including office record keeping, correspondence control, office equipment and supplies, and business letter preparation.
Skill in operating general office machines and equipment, IP telephone systems, postage meters, paging devices, two-way radios, hand collators, electric staplers, shredders, or similar equipment.
Education substitutions may include eligible high school, equivalency, business-school, or secretarial-school diplomas or completed coursework, as described in the posting.
Successful candidates must acknowledge and attest to their COVID-19 and influenza vaccination status or required mitigation measures, as applicable under the cited regulation.
The recommended candidate must complete a criminal background check; education, licensure, and certifications will be verified.

Nice To Haves

Experience working in a hospital or healthcare environment.

Responsibilities

Answer phones pleasantly and appropriately, assess whether staff should be interrupted with messages, and refer clients to clinicians when possible.
Compose and accurately type letters, forms, reports, correspondence, envelopes, and labels.
Stamp, sort, and distribute mail as needed.
Operate standard office machines and equipment, including photocopiers, calculators, and fax machines.
Operate and perform routine maintenance on the copier and notify appropriate staff when repairs are needed.
Compile statistical information and data for departmental reports.
Assist with spreadsheet data entry used to track and report information.
Promptly inform staff of emergencies, including codes.
Maintain agendas for center-wide committees as needed.
Record and type minutes for center-wide committees and staff meetings in a timely manner, and notify appropriate parties about meetings, conferences, and related information.
Assist with processing, distributing, and inventorying supplies.
Support the Medical Records Department by maintaining records according to agency policies and procedures, responding to authorized information requests, processing outgoing information requests, and filing discharge records when complete.
Provide clerical support to administrative department heads, including typing, preparing reports and presentations, and filing materials.
Provide backup clerical support to departments and programs at the Cape Cod and Islands Community Mental Health Center/Pocasset, Medical Records, and the Hyannis Site Office.