Clerk II-Branch Manager's Office
About The Position
The Community Standards branch is seeking a dynamic Branch Manager's Office Clerk II to join their team. This critical support role handles diverse responsibilities that keep leadership and technical teams running seamlessly. The position requires balancing independent problem-solving with collaborative teamwork. The Clerk II will provide comprehensive clerical and administrative support to the Branch Manager’s Office, focusing on three major areas: Telephony Coordinator, IT Asset Manager, and Long Service Administrator. Responsibilities include processing technology orders, validating employee recognition milestones, managing branch tracking databases, providing administrative coverage, coordinating meeting materials, and managing logistics. The role requires strong time management skills to adapt to changing workloads.
Requirements
- Completion of the twelfth (12th) school grade including business subjects with emphasis on general office practices or completion of an appropriate certificate program from an approved business school/college
- Minimum of two (2) year's diversified experience in general office practices and procedures including assisting in the instruction of less experienced staff
- Strong interpersonal skills paired with a polished, professional demeanor suitable for an executive support office
- Diplomatic communication skills, with the finesse required to handle sensitive situations or convey request denials professionally
- Analytical ability to independently assess equipment requests for cost, validity, and alignment with corporate budgets
- Proactive tracking skills to trace device locations, resolve hardware delays, or coordinate vendor repairs
- Strong knowledge of administrative data entry, filing system management, and digital permission controls
- Alignment to our Cultural Commitments and Leadership Competencies
- Embracing a culture of equity, diversity, reconciliation, and inclusion
Nice To Haves
- Experience utilizing City of Edmonton office support systems, such as POSSE, Remedy Digital Workplace, SAP Ariba, SAP CRM or Tableau
- Demonstrated operational proficiency using the Google Suite platform and telephony process
Responsibilities
- Coordinate and process telephony orders across all sections of the branch, including mobile updates, SIM cards, and device refreshes
- Maintain and verify the Branch Manager's Office financial log and technology tracking sheets
- Oversee IT asset requests by determining and ordering hardware like laptops, desktops, iPads, and specialized accessories
- Utilize Tableau to run asset refresh reports, alerting section staff of mandatory upcoming hardware or phone updates
- Act as the branch primary point of contact for the Long Service Employee Recognition program, validating milestones and managing award gift distribution
- Provide administrative coverage for leadership calendars, prepare meeting packages, and format official correspondence
- Reroute POSSE workflows and clear system ticket requests to align with established operational processes
- Support general office needs by ordering supplies, distributing mail, and inputting data into operational logs
- Other duties as assigned
Benefits
- Hybrid work arrangement
- Flexibility to work from both home and the worksite
- Access to benefits information at https://bit.ly/COEbenefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
