Clerk DWS - Union

Southern Glazer’s Wine and Spirits, LLC•Sacramento, CA

About The Position

The Clerk DWS performs a combination of sales, merchandising, customer service, accounting, and warehouse work. The role partners with management, the sales force, delivery drivers, staff, and customers to increase business and store visibility. The position stocks and maintains the direct warehouse sales (DWS) store, supports customer purchases, builds retailer relationships, and helps maximize sales through product knowledge and in-store merchandising. It also involves account inventory and reconciliation, handling product receipts and transfers, balancing daily receipts, and addressing account credit issues, product needs, and individualized service requirements. The role pays $22.36 per hour. Additional hours may be required during October, November, December, and other peak periods.

Requirements

High school diploma or GED.
1–2 years of industry-related experience.
Knowledge of customer service concepts and techniques, with the ability to meet or exceed customer needs and expectations and provide excellent service directly or indirectly.
Ability to draw conclusions and inferences from data.
Ability to work with and balance daily receipts.
Proficiency with advanced mathematical concepts, including fractions, algebra, statistics, mathematical modeling, and, to some extent, calculus.
Proficiency using Microsoft Excel spreadsheets to create pivot tables, develop charts, and use formulas.
Wine and industry knowledge, including a basic understanding of distribution, wine varietals, and leading spirit categories.
Excellent analytical, problem-solving, and quantitative analysis skills.
Strong planning and organizational skills to work in a fast-paced environment and manage multiple priorities.
Ability to regularly lift, lower, push, carry, or pull 48 pounds.

Responsibilities

Stock and maintain the direct warehouse sales (DWS) store with products for customer purchases.
Build and develop retailer relationships.
Maximize sales by developing sound knowledge of Southern Wine & Spirits products and working knowledge of competitive spirits and wine products.
Build, maintain, and nurture strong and productive business relationships.
Merchandise products in-store and assist customers with purchases using product knowledge.
Use shelf schematics and merchandising knowledge.
Understand and make decisions about credit issues, product needs, and individualized service requirements of accounts.
Inventory accounts and reconcile them.
Unload, receive, and verify products and transfers.
Perform other duties as assigned.