603050 - Clerk, Administration

Bakemark•Menomonee Falls, WI

About The Position

Under direct supervision, the Clerk, Administration processes incoming orders from the sales force, customers, and BAKEMARK affiliates. The role includes reviewing and correcting order information, entering and transferring orders, communicating with customers and sales representatives, providing customer documents, handling credit memo invoicing, and supporting credit and collections and general back-office work. The clerk also provides backup and vacation coverage as assigned and follows company policies, procedures, and safety rules.

Requirements

High school diploma or equivalent.
1–3 years of administrative experience; manufacturing or warehouse experience is preferred.
Proficiency in Microsoft Office, including Excel.
Strong attention to detail and organizational skills.

Nice To Haves

Experience with inventory systems.

Responsibilities

Download PSP orders into the NDS system after reviewing and correcting the ROE Edit List.
Manually enter orders into the NDS or PSP system when necessary.
Review and correct the Order File Status Report.
Transfer order files for routing.
Notify customers or sales representatives about customer item outages.
Provide Certificates of Analysis (COAs) and specification sheets to customers as necessary.
Invoice credit memos daily.
Answer telephone calls and direct them to the appropriate person.
Research inquiries from customers, sales representatives, and BAKEMARK affiliates.
Provide backup for Will-Call and other positions as directed by the Supervisor.
Provide vacation relief for Sales Representatives.
File documents as directed.
Assist the Office Supervisor with back-office duties as needed, including cash handling and NDS data input.
Treat external and internal customers with dignity and respect.
Adhere to company policies, procedures, and safety rules stated in the Employee Handbook or otherwise posted or communicated.
Perform other duties as assigned to meet company goals and objectives.