Clerk 1 - Specialty Clinic, FT

Whitfield Regional Hospital•Demopolis, AL

3d•Onsite

About The Position

This position is responsible for a variety of administrative and patient-facing duties within a specialty clinic. The role involves managing phone calls, patient scheduling, record keeping, and ensuring compliance with medical regulations and clinic policies. The ideal candidate will possess strong communication skills, a professional attitude, and the ability to work efficiently in a dynamic clinic environment.

Requirements

Ability to write in a legible and understanding manner.
Acceptance of taking orders and following through in a timely manner.
Ability to deal tactfully with other personnel, patients, and family members.
Knowledgeable of medical practices and procedures.
Knowledgeable of laws, regulations, and guidelines pertaining to patient care.
Professional attitude towards all patients.
Ability and desire to move around in the clinic and work where needed.
Ability to abide by all HIPAA laws.

Responsibilities

Answering phones, transferring calls, taking messages, and returning missed calls.
Retrieving and entering referrals into the computer system.
Scanning documents and scheduling patient appointments.
Pre-certifying procedures and surgeries as required.
Managing time to ensure work does not exceed 40 hours per week without approval.
Providing a minimum of two weeks' notice for time off requests, unless an emergency.
Notifying the Clinic Manager if unable to come to work.
Maintaining proper medical records.
Implementing and overseeing strict procedures and policies regarding HIPAA compliance.
Discussing billing, late fees, and basic insurance information with patients.
Maintaining operations by following policies and procedures and reporting needed changes.
Greeting patients cheerfully and friendly.
Showing interest and compassion to patients and listening intently to their problems.
Explaining instructions clearly to patients.
Instructing patients to call the clinic with any questions regarding surgery/procedure, post-op issues, or other concerns related to their visit.