Specialty Clerk

SACRAMENTO NATURAL FOODS CO-OP•Sacramento, CA

1d•Onsite

About The Position

The Specialty Clerk creates a phenomenal shopping experience for Co-op customers by upholding the cooperative values and supporting the cooperative principles through exceptional customer service. This position works cutting, wrapping, and stocking cheese, and stocking beer and wine as well as maintaining cleanliness and food safety standards. Most importantly, the Specialty Clerk will make all our customers feel welcome by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service based on the ethical values of cooperatives.

Requirements

Customer Service experience.
Read and comprehend simple instructions, short correspondence and memos.
Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
Effectively present information in one-to-one and small group situations to customers and other employees.
Add and subtract two digit numbers and to multiply and divide with 10’s and 100’s mentally.
Perform these calculations using units of U.S. currency and weight measurement, volume and distance.
Read and follow standard recipe.
Measure, mix, and prepare raw ingredients according to company specifications and recipes.
Apply common sense understanding to carry out detailed written or oral instructions.
Deal with problems involving a few concrete variables in standardized situations.
Prioritize work tasks, multi-task, and maintain focus.
Use Email, website, and time clock software proficiently.
High school diploma, GED, or equivalent certificate.
Identify and resolve problems in a timely manner.
Manage difficult or emotional customer situations.
Communicate respectfully at all times.
Respond promptly to customer needs.
Respond to requests for service and assistance.
Consistently report to work and arrive on time.
Ensure work responsibilities are covered when absent.
Arrive at meetings and appointments on time.
Respond to management direction.
Commit to meeting department goals and expectations.
Complete tasks on time.
Demonstrate accuracy and thoroughness.
Look for ways to improve and promote quality.
Apply feedback to improve performance.
Monitor own work to ensure quality.
Work quickly and accurately with a sense of urgency.
Meet productivity standards.
Strive to increase productivity.
Use equipment and materials properly.
Protect the safety of self, co-workers, and Co-op patrons at all times.
Report any potentially harmful equipment or situations to supervisor without delay.
Report safety-related accidents and incidents to a manager immediately.
Operate equipment properly and in a safe manner that will not lead to injury of self or others.
Follow all safe food handling guidelines as required by local, state, and federal laws.

Nice To Haves

Knowledge and experience in an industry involving beer, wine, spirits, and cheese.
Experience working with vendors.

Responsibilities

Uphold all Co-op policies, procedures, and expectations.
Greet customers and provide friendly, helpful, courteous, and prompt customer service based on individual customer needs and wants.
Create a uniquely valuable shopping experience and more fully engage our customers by seeking out information and assistance from others to meet customer needs and exceed customer expectations.
Recommend suitable options based on customer preferences, provide tasting samples, and answer questions about ingredients and sourcing.
Lead customers to product and product information locations in the store upon request.
Help customers make product selections by answering questions and providing information about all beer, wine, and cheese items.
Order, receive, and merchandise wine, beer, cheese, and olive products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and organic quality standards.
Reorder products following the Specialty department procedures.
Consistently replenish products to ensure freshness and visibility.
Accept, order, receive, stock, and retrieve special orders.
Follow proper procedures for opening and closing.
Maintain inventory of products and supplies.
Handle product returns from customers and arrange returns and credits to vendors.
Conduct price changes and signage orders following department procedures.
Ensure accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
Maintain a working knowledge of all items, ingredients, vendors, and products in all Specialty Department areas.
Prioritize time to ensure that prep work, receiving, stocking, cleaning, and customer service are handled efficiently.
Receive orders, weigh in product, inspect for quality, record date received, and fill out receiving reports and other paperwork as needed.
Clean and maintain work areas, including floors, facilities, utensils, and equipment; collect and place garbage, recycling, and compostable items in designated containers.
Follow department procedures for processing known loss, invoices, special orders, and transfers.
Rotate all product using first in, first out (FIFO).
Safe and proper use of equipment, and only use equipment you have been trained to use safely.
Check chemical sanitation levels (PPM) on sanitizer buckets, and report all discrepancies to management.
Properly handle all chemical and sanitation products.
Monitor and record food time and temperatures according to department procedures.
Be responsive and proactive with vendors.
Adhere to scheduled shifts and be ready for work when shift begins.
Wear proper clothing during shift and adhere to the dress code.
Maintain accurate and attractive signage within your department.
Keep your department orderly and clean.
Assist in inventory counts, storewide cleaning, and other projects as needed.
Attend meetings and events as requested.
Demonstrate support for the cooperative values and principles daily.
Perform other duties and work in other departments as assigned.
Must be available to work hours based on the needs of the business and the department.
Maintain and update California Food Handler’s Certification as requested by management.