Clerical Support Associate - OP Mental Health

Humber River Health•Toronto, ON

31d•CA$29 - CA$31•Onsite

About The Position

Humber River Health is seeking a Clerical Support Associate to join their Mental Health and Addictions team. Humber River Health, North America's first fully digital hospital since 2015, is committed to changing healthcare through technology and clinical expertise. They serve a community of 850,000 residents in North West Toronto, with a focus on Equity, Inclusivity, and active participation in the North West Toronto Ontario Health Team. The organization aims to make technology work for staff and physicians, allowing more time for patient care, reducing inefficiencies, and minimizing errors. Humber River Health is formally affiliated with the University of Toronto and Queen’s University, striving to become a community academic hospital. Their Research Strategy is framed by Clinical Excellence, Optimizing Care through Technology, and Community Connection. The organization is actively creating a renaissance in healthcare and seeking individuals to lead the way towards high reliability care.

Requirements

High school graduate or equivalent.
Minimum 1 year full time equivalent recent clerical experience required, preferably in a mental health care setting.
Good keyboarding skills, with minimum typing speed of 40 WPM.
Computer proficiency including Microsoft Office Suite.
Strong interpersonal skills, both oral and written.
Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload.
Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations.
Ability to work independently with minimal supervision in a team environment.
Demonstrated customer service skills.
Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.
Excellent attendance and discipline free record required.

Nice To Haves

Completion of a Community College Medical Secretary Diploma an asset.
Completion of a medical terminology course preferred.
Technology literacy and usage skills preferred. Such as: video conferencing using MS Teams, OTN etc, and ability to use mobile technologies such as smartphones and tablets to connect patients to care.
MEDITECH computer experience an asset.
Knowledge of a second language an asset.
An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Responsibilities

Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics.
Responsible for internal/external customer service including scheduling appointments, updating/creation of schedules in CWS, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner.
Provides clerical support for program duties such as, room bookings, development of agenda/minutes for meetings, faxing/filing, stocking/ordering of supplies, OTN etc.
Communicates with other departments and service areas.