Part-Time Clerical Support Aide ll

City of Jacksonville•Jacksonville, FL

4d•Onsite

About The Position

The Senior Services Division is seeking four part-time Clerical Support Aide II employees. This role performs technically varied and complex typing, clerical functions, data entry, and interviewing, including interpreting and applying policies and procedures. Work involves established procedures and precedents, with some discretion to select appropriate methods and adjust task sequence in response to changing work situations or workflow. The position operates under general supervision and requires courteous, tactful, and effective interaction with others to request or provide information and obtain clarification. Work is normally performed in an office. Depending on assignment, the employee may deliver or pick up mail, documents, supplies, or materials, or work in a call center answering phones. Physical demands mainly include moving between work locations and sitting or standing at a workstation for extended periods; depending on assignment, the employee may need to lift objects weighing up to 15 pounds.

Requirements

At least one year of education and/or experience in clerical work.
Ability to operate a computer using word-processing and spreadsheet applications.
Depending on assignment, ability to type at least 40 words per minute.
Knowledge of laws, ordinances, regulations, and departmental or divisional policies and procedures related to assigned work.
Knowledge of the City’s cash-handling and credit-card procedures, office practices and procedures, and Business English.
Ability to read, understand, and apply written instructions and job-related laws, rules, policies, procedures, and materials.
Ability to prepare reports and communicate effectively.
Ability to interview and gather information from customers, applicants, and the general public.
Ability to review and monitor the work of others and maintain working relationships with employees and the public.
Ability to operate standard office equipment, including a calculator, computer and related software, microfilm and microfiche equipment, and copier.
Ability to make and verify mathematical calculations and maintain information, record, document, and file systems.
Depending on assignment, ability to travel between various locations.
Depending on assignment, a valid driver’s license may be required before appointment and must be maintained during employment.
Depending on assignment, must qualify for, obtain before appointment, and maintain a City of Jacksonville Public Driver Certification during employment.

Responsibilities

Receive, process, record, index, and/or file correspondence, information, materials, files, documents, fees, and records.
Gather information and help members of the public complete required forms and documents.
Type correspondence, memoranda, reports, records, orders, and other office documents from drafts, notes, or oral instructions, including documents with technical, scientific, or legal terminology.
Compose correspondence without review and/or specific instructions.
Research, analyze, and resolve job-related work problems using established guidelines, procedures, laws, rules, and regulations.
Gather, code, classify, post, and/or consolidate information or data for complex reports or data entry.
Establish and maintain information, record, document, and file systems.
Respond to public inquiries and complaints and explain departmental policies and procedures to customers.
Enter information or data into a personal computer or computer terminal according to established procedures.
Reconcile time and attendance and leave records.
Receive and receipt cash or credit card transactions.
Order supplies and prepare purchase orders.
Maintain inventory records and stock for the assigned work area.
Prepare written reports and complete forms as needed.
Operate standard office equipment and related word-processing, spreadsheet, database, and other software.
Greet the public and answer phones.
Demonstrate proficiency in the City of Jacksonville’s competencies and perform related work as required.